Mohd Almas

Associate Consultant

New Delhi, Delhi, India5 yrs 1 mo experience

Highly Stable

Key Highlights

Expert in IT Service Management with global experience.
Strong focus on SLA management and service governance.
Proficient in leveraging Generative AI for operational excellence.

Stackforce AI infers this person is a seasoned IT Service Management professional with expertise in global enterprise service delivery.

Contact

mohdalmas0970@gmail.com LinkedIn

Skills

Core Skills

It Service ManagementService DeliveryIncident ManagementChange ManagementManagement ConsultingStrategic PlanningBusiness Consulting

Other Skills

IT Operations ManagementStakeholder ManagementIMIT StrategyProblem SolvingCritical ThinkingBusiness StrategySales ManagementService-Level Agreements (SLA)Policies & ProceduresPerformance MotivationCustomer ServiceITSMProject ManagementCertified Information Systems Auditor (CISA)

About

IT Service Management (ITSM) professional with experience supporting global enterprise clients across the US, Gulf, EMEA, and APAC regions within leading multinational organizations. Currently at Capgemini as an Consultant driving ITSM governance and service delivery excellence for EMEA & APAC, with strong focus on SLA management, service governance, stakeholder alignment, risk management, and continuous service improvement. Previously at Accenture, I supported large-scale enterprise clients in the US and Gulf regions, gaining hands-on expertise in Major Incident, Change, and Problem Management, strengthening service reliability, operational stability, and business continuity. I bring a consulting mindset to IT Service Management, combining ITIL best practices, analytics, automation, and Generative AI (Power BI, Excel, ChatGPT, Claude) to deliver efficient, resilient, and business-aligned IT services.

Experience

5 yrs 1 mo

Total Experience

2 yrs 3 mos

Average Tenure

7 mos

Current Experience

Capgemini

Information Technology Service Management Consultant

Oct 2025 – Present · 7 mos · Navi Mumbai, Maharashtra, India · On-site

● Manage key client stakeholders to ensure clarity, transparency, and timely decision-making.
● Oversee service management, SLA compliance, and operational risk.
● Deliver insights and recommendations to enhance service reliability and efficiency.
● Collaborate with teams to continuously improve processes and maintain high service quality.
● Apply a consulting mindset to solve operational challenges and add strategic value.
● Bridge operational rigor with client engagement and service management expertise to deliver consistent, high-quality IT services supporting client business priorities.

IT Operations ManagementStakeholder ManagementIT Service ManagementService Delivery

Mckinsey & company

McKinsey Forward Program Cohort 25'

Mar 2025 – Jul 2025 · 4 mos · Remote

✅ Strategic Problem Solving – Mastered advanced consulting frameworks and methodologies to address complex business challenges using structured thinking. 🧩📊
✅ Strategic Planning & Execution – Gained expertise in crafting effective business strategies and turning vision into actionable execution plans. 🎯📈
✅ Management Consulting – Developed strong consulting skills in client engagement, project leadership, and change management. 🤝
✅ Executive Communication – Learned how to convey complex insights clearly and effectively to C-suite executives.
✅ Digital Business Transformation – Acquired advanced skills in driving digital transformation and implementing tech-driven business solutions.

Problem SolvingCritical ThinkingManagement ConsultingStrategic Planning

Accenture

Information Technology Service Management Analyst

Mar 2022 – Oct 2025 · 3 yrs 7 mos · Gurugram, Haryana, India · On-site

In my role as an ITSM Analyst at Accenture, I have played a key part in enhancing IT service delivery by optimizing incident, problem, and change management processes, contributing to improved operational efficiency and customer satisfaction.
Key Responsibilities and Achievements:
Project Management: Collaborated with cross-functional teams to achieve project deadlines. Ensured effective communication and alignment with stakeholders while tracking progress and mitigating risks.
Incident Management: Led bridge calls for major incidents, coordinating responses across teams. Managed high-priority tickets, issued timely communications, and ensured the resolution and closure of incidents.
Problem Management: Conducted root cause analysis to drive continuous improvement. Provided feedback on problem management processes to enhance resolution efficiency and minimize recurring issues.
Service Level Management: Calculated and monitored SLAs, ensuring adherence and efficiency. Prepared regular reports to track performance and identify improvement areas.
Change Management: Managed organizational changes to ensure smooth transitions. Enhanced team communication and adaptation, leading to improved efficiency and stakeholder satisfaction.
Business Continuity Management: Directed Disaster Recovery activities to ensure business continuity. Developed action plans with service owners and conducted regular drills to refine recovery processes and resilience.
My expertise in ITSM processes and dedication to continuous improvement have consistently supported successful project outcomes and operational excellence.

IMIT StrategyIncident ManagementChange Management

Techjockey.com

Business Consultant

Apr 2021 – Mar 2022 · 11 mos · South Delhi, Delhi, India

Organizing and executing assigned business projects on behalf of clients according to client’s requirements.
Meeting with assigned clients when needed and perform an initial assessment of a problematic situation.
Collecting information about the client’s business through a variety of methods surveys, reading reports etc.)
Assist the client in implementing the plan and resolve any occasional discrepancies.
Provide guidance for any occurring problems and issues.

Business StrategySales ManagementBusiness Consulting