Shivani Walia

Associate Consultant

Delhi, India9 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Experienced in ITIL process implementation
  • Strong problem-solving capabilities
  • Proficient in managing problem records and actions
Stackforce AI infers this person is a Problem Management specialist in IT Service Management.

Contact

LinkedIn

Skills

Core Skills

Problem ManagementItil

Other Skills

ITIL Process ImplementationProblem SolvingIT Service ManagementService DeliveryChange ManagementIncident ManagementVendor ManagementTeam Management

About

Problem Manager  Interaction with US client.  Preparing weekly and monthly reports.  Involve Technical teams for preparing the RCAs.  Work on open actions which are open against Problem Records.

Experience

9 yrs 4 mos
Total Experience
8 yrs 10 mos
Average Tenure
9 yrs 4 mos
Current Experience

Hcl technologies

Problem Knowledge Manager

Jan 2018 – Present · 8 yrs 3 mos · Noida, Uttar Pradesh, India

ITIL Process ImplementationProblem SolvingProblem ManagementITIL

Ibm

Problem Manager

Dec 2016 – Present · 9 yrs 4 mos

ITIL Process ImplementationProblem SolvingProblem ManagementITIL

Education

mohan lal memorial public sohool

Associate of Arts - AA — Economics

Jan 2005 – Jan 2008

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