Ram Chandra Das

Operations Associate

Kolkata, West Bengal, India13 yrs 1 mo experience
Highly Stable

Key Highlights

  • 12+ years in Banking and Insurance sectors
  • Achieved 95%+ audit compliance scores
  • Expert in branch operations and customer service
Stackforce AI infers this person is a Banking and Insurance Operations Expert with a focus on customer satisfaction and compliance.

Contact

Skills

Core Skills

Branch Banking OperationsCustomer Service

Other Skills

Customer SatisfactionRetail BankingAudit & ComplianceBanking Product SalesCross-Selling

About

With 12+ years of experience in the Insurance with Banking sector (8 years in banking and 4 years in insurance), I specialize in branch operations, customer service, audit & compliance, and banking product sales & cross-selling. Currently working as a Branch Operations Manager at Ujjivan Small Finance Bank, I manage day-to-day operations, clearing, account maintenance, GL reconciliation, and regulatory compliance to ensure smooth branch functioning. I have a strong track record of achieving sales and service targets, maintaining high customer satisfaction, and consistently delivering 95%+ audit compliance scores. I am also experienced in team management and driving business growth.

Experience

13 yrs 1 mo
Total Experience
3 yrs 3 mos
Average Tenure
3 yrs 3 mos
Current Experience

Ujjivan small finance bank

Branch Operations Manager

Feb 2023Present · 3 yrs 3 mos · Kolkata · On-site

  • Kolkata ,West Bengal, India
Customer SatisfactionRetail BankingBranch Banking OperationsCustomer Service

Hdfc bank limited

Branch Operations Manager

Jan 2019Feb 2023 · 4 yrs 1 mo · Kolkata · On-site

Customer SatisfactionRetail BankingBranch Banking OperationsCustomer Service

Star health and allied insurance co. ltd

Relationship Manager

Jan 2016Dec 2018 · 2 yrs 11 mos · Kolkata · Remote

Reliance nippon life insurance

Relationship Manager

Feb 2013Dec 2015 · 2 yrs 10 mos · Kolkata · On-site

Education

University of Calcutta, Kolkata

Bachelor of Arts

Aug 2005Jul 2008

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