Baby Sadaf

Operations Associate

Bengaluru, Karnataka, India12 yrs experience

Highly Stable

Key Highlights

8+ years in PMO & Operations with global clients
Achieved 100% billing accuracy and reduced discrepancies
Trained 15+ new joiners for faster ramp-up

Stackforce AI infers this person is a SaaS Operations and Project Management expert with a focus on client success.

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Skills

Core Skills

Project ManagementResource ManagementBilling ProcessReporting

Other Skills

Customer ServiceMicrosoft OfficeFinancial AnalysisDecision SupportExecutive SupportProject Management Office (PMO)PMO ServicesHelp Desk SupportAccounts Receivable (AR)Customer SupportInvoicingBilling ServicesUtility BillingProject ResourcingTrainings

About

Have you ever worked with someone who can streamline operations, ensure client success, and keep projects moving with precision—all at the same time? That’s exactly what I bring to the table. With 8+ years of experience in PMO & Operations at Tata Consultancy Services (TCS), I’ve supported global clients like Apple Inc. and South West Water, where I specialized in: Client onboarding & resource management—improving allocation efficiency and reducing onboarding time by 25%. Billing & SLA compliance—consistently ensuring 98%+ accuracy while reducing invoice discrepancies by 20%. Reporting & decision support—delivering data-driven insights that empowered leadership to act faster. Team leadership & stakeholder collaboration—leading cross-functional teams to meet and exceed performance goals. I’m passionate about process optimization, client relationship management, and project governance, and I thrive in roles where I can bridge business operations with client success. 💡 What sets me apart? I combine hands-on delivery experience with a global client perspective, strong communication skills, and the ability to adapt quickly—making me effective in both structured corporate environments and fast-moving international assignments. 📍What’s next? I’m actively seeking opportunities in the UAE and global markets—especially in client onboarding, operations, project coordination, or service delivery management. I’m also open to remote and freelance roles that let me apply my skills to make a measurable impact. Let’s connect if you’re looking for someone who can drive operational excellence, ensure client satisfaction, and contribute to business growth from day one.

Experience

12 yrs

Total Experience

9 yrs 4 mos

Average Tenure

6 yrs 7 mos

Current Experience

Apple

PMO Support

Sep 2019 – Present · 6 yrs 7 mos · Bengaluru · Hybrid

Tata consultancy services

2 roles

PMO Support

Jul 2018 – Sep 2023 · 5 yrs 2 mos · Hybrid

Client: Apple Inc. | Team Size: 7
Key Responsibilities & Achievements:
Managed end-to-end resource management for the platform, including onboarding, roll-offs, access provisioning, and adherence to roll-on/roll-off procedures.
Monitored timesheets and prepared utilization reports, improving team efficiency by 15%.
Oversaw month-end billing activities, including invoice and debit note generation, achieving 100% accuracy.
Delivered project and service management reporting, ensuring leadership had clear visibility on KPIs.
Created and maintained headcount/resource databases, roll-off reports, and ad-hoc reports, reducing reporting errors by 20%.
Prepared service management reports (daily, weekly, monthly) to track performance and service quality.
Coordinated cab scheduling requests and managed resource locking activities efficiently.
Handled account activation/deactivation for new joiners.
Supported creation of WONs and Performance Obligations (POBs) for resource allocation and compliance.
Trained and mentored 15+ new joiners on platform processes, achieving 30% faster ramp-up and improved SLA adherence.
Fostered a culture of feedback and process improvement, contributing to 10% increase in team productivity.
Tools & Systems Used:
TCS Ultimatix (resource & project management, billing)
MS Office Suite (Word, PowerPoint, Outlook) | MS Excel (utilization, billing & reporting dashboards)

Customer ServiceMicrosoft OfficeProject ManagementResource Management

Senior Associate

Apr 2014 – Jun 2018 · 4 yrs 2 mos · Hybrid

Client: South West Water | Team Size: 23
Key Responsibilities & Achievements:
Monitored team SLAs and ensured balanced task assignment for a 23-member team, achieving 100% adherence to deadlines and reducing missed tasks by 15%.
Managed operational volume across multiple service categories, successfully handling over 500 customer requests monthly without escalation.
Participated in meetings with TLs to enhance output quality and productivity, contributing to a 10% improvement in team efficiency.
Dispatched key documentation across internal and client-facing teams, ensuring zero missed communications and timely service delivery.
Processed and updated customer requests, including billing, meter data, payments, and leak adjustments, maintaining 99% accuracy.
Handled property setup/removal requests with strict adherence to data validation and process compliance, reducing errors by 20%.
Collaborated with seniors to resolve escalated issues, preventing service disruptions and improving client satisfaction by 12%.
Tools & Systems Used:
MS Office Suite (Word, PowerPoint, Outlook)
MS Excel (reporting, tracking)
Microsoft CRM (customer & account management)
Rapid (workflow management)