Dec 2020 – Aug 2024 · 3 yrs 8 mos · Cary, North Carolina, United States

Jan 2020 – Jan 2020 · 0 mo · Mckinney, Texas

• Established and developed a quality assurance team within a growing independent games studio.
• Created job descriptions, career path, and skills training
• Created training materials and process documentation in methods of project and program management for publishing and functional testing.
• Provided mentoring and coaching to various levels of QA and Production
• Drove the adherence to requirements and submission of products into first party platforms
• Oversaw the acquisition of games ratings from regulatory groups such as ESRB and PEGI.
• Began efforts to establish Customer Support focusing on an online, self-service model.

Feb 2018 – Jan 2020 · 1 yr 11 mos · Mckinney, Texas

Jul 2015 – Feb 2018 · 2 yrs 7 mos

• Established and developed a studio level quality assurance organization, including embedded test and central test groups.
• Established job descriptions, career path, skills training, and organizational development.
• Created training materials and process documentation in methods of project and program management for publishing and functional testing.
• Provided mentoring and coaching to various levels of QA and Production to address skills gaps.
• Implemented milestone audit and acceptance process in developing games to provide clarity into publisher/developer relations.
• Worked with Developer Relations team to create and curate platform level guidelines and processes for submission and certification.

Nov 2013 – Jul 2015 · 1 yr 8 mos · El Segundo, CA

• Merged separate QA groups from multiple live operations games into one department, creating a QA career path and improving knowledge sharing opportunities.
• Created training materials and process documentation in methods of project and program management for publishing and functional testing.
• Provided onsite training to all levels in QA and Production in order to address skills gaps.
• Implemented milestone audit and acceptance process in developing games to provide clarity into publisher/developer relations.
• Manage department of 20+ employees and 3 outsource contracts
• Oversee support of 6 live games, several developing games, and a range of web and proprietary platform services.
• Implemented game evaluation scheduling and reporting in newly implemented external partnership program.

Aug 2008 – Apr 2013 · 4 yrs 8 mos

• Founded and grew captive test center from less than 60k annual test hours to (most recently) over 600k annual test hours within five years.
• Consolidated multiple compatibility and technology test labs from various studio locations into central CAT lab located in Baton Rouge, LA.
• Oversaw introduction of various new platforms and hardware including EA’s Origin, Microsoft Xbox 360, Sony PS3, Sony PS Vita, Nintendo DSi, and Nintendo Wii U
• Assembled and analyzed assessments of global test team and worked with organizational leaders to create a tiered transition plan of black box test ownership.
• Provided training materials and conducted interactive exercises with managers to address skills gaps in project and program management.
• Managed up to 8 direct reports and 600 indirect reports.
• Primary contact and manager responsible for liaising with support services (IT, Facilities, Security, HR, etc...)

Apr 2004 – Aug 2008 · 4 yrs 4 mos

• Piloted embedded test procedures at Florida studio (NFL Tour, NCAA Football)
• Assembled small team of 4 to provide pilot static testing of design and process for AAA video game title (NCAA Football).
• Provided support and guidance to subsequent pilot projects
• Identified KPI and best practices to monitor team effectiveness.
• Created and updated functionality test plans based on design documentation and interaction with development teams for various titles (NCAA Football, Madden NFL, Tiger PGA)
• Tested titles against first party standards (Microsoft, Sony, Nintendo)

Apr 1998 – Feb 2002 · 3 yrs 10 mos · Amherst, MA

• Provided second and third tier support for hospitals using McKessonHBOC decision support software.
• Provided on-site support for larger customers during transitions, upgrades, and training programs.
• Provided training to first tier support on new products and known issues.
• Created documentation and process for reporting tools within software.