Jun 2023 – Nov 2025 · 2 yrs 5 mos · On-site

• Worked on Gen AI Chatbot solution based on RAG architecture for both consumer and enterprise
• Conceptualized agentic workflows to automate the processes and reduce human agent query volumes
• Implemented various automation use cases for general and flying user persona across Air India

Jan 2023 – May 2023 · 4 mos

• Launched itineraries management platform to track, compare & customize to drive product conversion
• Devised allocation & recommendation strategy of queries for the sellers based on past intent & conversion metrics
• Led the activities and holiday packages real-time feed integration
• Automated solutions for post sales operations and introduced helpdesk solution for effective resolution of customer queries
• Ideated and launched GTM strategy for Visa, experiences and weekend getaway products.

Apr 2021 – Feb 2023 · 1 yr 10 mos

Jun 2020 – Mar 2021 · 9 mos

Apr 2019 – May 2020 · 1 yr 1 mo

• Conceptualized marketing / product-driven campaigns for online channel of Holidays team including the launch of weekend getaways
• Collaborated with content, product & alliances team for Omni-channel strategy
• Revenue
• Optimization: Responsible for P&L management of online channel for holiday LoB
• Process Mgmt - Streamlined online chat operations to reduce turn-around time

Apr 2018 – May 2018 · 1 mo · Gurgaon, India

• Improve product display visibility at Modern Retail Stores
• Create a model/dashboard of Plano vs Display Compliance
• Identification of gaps
• Outcome: Improved Compliance to more than 70% for 18 Stores from 15%
• Phase in Phase out of line up
• Easy to use End of Life Products Tracker
• SKU Productivity Analysis
• Track SKU-wise monthly Sellout and enhance the sellout via throughput model in 445 stores

May 2017 – Jun 2017 · 1 mo

• Drafted concept note on skill centre’s model alongside HOD to increase overseas employability
• Organised discussion session with 60 CXOs and mapped skill sets of industries
• Forwarded concept note to the Ministry of Skill Develop. for consideration in policy drafting

Jul 2016 – Apr 2017 · 9 mos · New Delhi Area, India

• My work included lead prospecting & qualifying, digital marketing and communications

Jul 2015 – Jun 2016 · 11 mos

• My work revolved around designing frameworks, analyzing information and delivering insights to our clients through high quality research.
• Following is the detailed description of my work:
• Conducting rigorous research, both secondary and primary, based on the client's requirements
• Identifying partners and/or vendors for clients and then analyzing the best fit for the relationship
• Conducting company studies in various levels of granularity, covering details regarding financials, marketing, operations and strategy, supplier landscape and capturing trends across various industry studies
• Conducting financial and operating analysis to understand the health of companies and sectors
• Should Cost Modelling – analyzing cost and margin structures of products and services
• Preparing Supplier Risk Assessment Profile
• Experience in fleet leasing industry, healthcare industry, IT software negotiations and Telecom Industry.

May 2014 – Jul 2014 · 2 mos · New Delhi Area, India

• Being selected for the position of Research Intern in Planning Commission was a worthwhile experience. I researched on the project entitled “Capacity Building and Developing Competitiveness through Cluster Development Approach” that was directly mentored by Jt. Advisor Mr. Chandan Saha (Consumer Industries, Planning Commission of India). Visited Incubation Center at NSIC, Training Institute NIESBUD and Electrical goods industry in Noida for the project and attended workshops and various In-house sessions. Have attended conferences on Environment regulations, WTO agreement and the state of Textile Industry in India.

May 2013 – Jul 2013 · 2 mos · New Delhi Area, India

• Worked in the fund Management and the banking Unit.
• Analyzed surplus funds (up to 1500 Crores) investment options and calculated respective risks and return of the securities
• Prepared comparative statement of rate of interest offered by banks and assessed the best option for the investment