Lokesh Kumar Hariharan, CCBI - Certificated Professional Banker — Operations Associate

I am a Customer Service & Operations Manager with over 7 years of experience (total of 10+ years) in the banking and financial services industry, helping organizations deliver exceptional customer experiences while maintaining operational efficiency. Throughout my career at NatWest Group and Sutherland, I have managed large teams, resolved high-level escalations, and optimized workflows to improve both customer satisfaction and business performance. My expertise spans customer support, workforce management, process improvement, and compliance. I take pride in developing people through coaching and performance management, ensuring that teams not only meet but exceed service expectations. I thrive in fast-paced environments where critical thinking and problem-solving drive outcomes. My certifications in Personal Banking, Handling Vulnerable Customers, and Advanced MS Excel further strengthen my ability to provide strategic and data-driven solutions. If you are looking for a results-driven professional passionate about enhancing customer experience and operational excellence, let’s connect!”

Stackforce AI infers this person is a Customer Service and Operations Manager in the Fintech industry.

Location: Chennai, Tamil Nadu, India

Experience: 10 yrs 9 mos