Aditya Borgohain

Operations Associate

Bengaluru, Karnataka, India20 yrs 4 mos experience

Highly Stable

Key Highlights

Proven record in training and development.
Expertise in strategic thinking and team leadership.
Strong background in customer experience management.

Stackforce AI infers this person is a Training and Development expert in the B2C sector.

Contact

Skills

Core Skills

TrainingQuality ManagementStrategyManagement DevelopmentStrategic ThinkingTeam LeadershipCustomer ExperiencePerformance ManagementDevelopment Of Employees

Other Skills

Process ExcellenceQuality AssuranceProject ManagementCommunicationTeamworkOrganizational DevelopmentTalent ManagementTraining DeliveryFinancial PlanningTraining Needs AnalysisPeople ManagementMicrosoft Excel

About

I am a dynamic professional with an enriching exposure in training and development, business development, marketing, sales, customer service and relationship management and team management! I possess excellent inter-personal and communication skills thereby enabling fruitful relationship building and excellent training delivery. I have a proven record of inculcating the best practices learnt from education and past experiences in achieving maximum efficiency for my organization. I am an excellent team player who also knows how to lead people to become more efficient at completing set targets and objectives.

Experience

20 yrs 4 mos

Total Experience

2 yrs 4 mos

Average Tenure

1 yr 1 mo

Current Experience

Teleperformance thailand

Training

Mar 2025 – Present · 1 yr 1 mo · Bangkok City, Thailand · On-site

TrainingQuality ManagementProcess ExcellencePerformance Management

Amica financial technologies private ltd

GM Training Development & Quality

Nov 2021 – Mar 2025 · 3 yrs 4 mos · Bengaluru, Karnataka, India · On-site

StrategyStrategic ThinkingQuality AssuranceManagement DevelopmentProject ManagementCommunication+7

Bundl technologies private limited

2 roles

Senior Manager Training

Apr 2021 – Nov 2021 · 7 mos

StrategyStrategic ThinkingManagement DevelopmentProject ManagementCommunicationTeamwork+6

Manager Training

Dec 2018 – Apr 2021 · 2 yrs 4 mos

Strategic ThinkingCommunicationTeamworkTeam LeadershipCustomer ExperienceOrganizational Development+3

Concentrix daksh services india private limited

Training Manager

May 2017 – Dec 2018 · 1 yr 7 mos · Chandigarh

CommunicationTeamworkTeam LeadershipCustomer ExperienceOrganizational DevelopmentPerformance Management+2

Wipro bps

Deputy Manager Training

Jun 2015 – May 2017 · 1 yr 11 mos · Greater Delhi Area

CommunicationTeamworkTeam LeadershipCustomer ExperiencePerformance ManagementDevelopment Of Employees+1

Concentrix daksh process services

3 roles

Deputy Manager - Training

Dec 2014 – May 2015 · 5 mos

CommunicationTeamworkTeam LeadershipCustomer ExperiencePerformance ManagementDevelopment Of Employees+1

Assistant Manager- Training and L&D

May 2012 – Dec 2014 · 2 yrs 7 mos

CommunicationTeamworkTeam LeadershipCustomer ExperienceDevelopment Of EmployeesTalent Management

Lead V&A and Sales Trainer

Aug 2010 – May 2012 · 1 yr 9 mos

I work with batches in classroom training, facilitating and training them on Language and Accent as a V&A trainer, and Basic & Advanced sales techniques as a Sales Trainer. When there are no batches, I work with the agents to provide real time feedback to enhance their language and sales skills.

CommunicationTeamworkTeam LeadershipCustomer ExperienceDevelopment Of Employees

A4a hospitality services pvt. ltd.

Corporate Sales Manager

May 2009 – May 2010 · 1 yr

I was involved in the formulation and implementation of various sales and marketing techniques for the sale of an in-house F&B loyalty card program. I was also responsible for direct sales and customer engagement and retention.

Customer Experience

Amity university

Student

Jul 2007 – Apr 2009 · 1 yr 9 mos

I was the lead MC for the college, and then the University, and I was responsible for hosting all the international seminars and events of the university.