Debasis Ghosh

Operations Associate

Bengaluru, Karnataka, India9 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in Active Directory and GPO management.
Strong background in IT helpdesk support and troubleshooting.
Experienced in managing Microsoft 365 environments.

Stackforce AI infers this person is a Technical Support Specialist in the IT Services industry.

Contact

Skills

Core Skills

Active DirectoryTechnical Support

Other Skills

GPOSoftware technical supportEmail client configurationMicrosoft Office 365Service NowAmazon WorkspacesSlackZimbraGoogle Cloud PlatformCitrix VDIHelp Desk SupportSoftware installationLAN cablingTelecommunications EngineeringAuthentication Protocols

About

Experienced Service Engineer with a demonstrated history of working in the information technology and services industry. Strong engineering professional skilled in Windows Server Administration,Active Directory,Windows Server deployment services,DNS services,Dhcp Services,Radius services,GroupPolicy services,Google Suite,Microsoft Office 365 account mangaement, Vmware Workstation,Network (L-1), Technical Support and Zimbra network edition admin console and Windows services.

Experience

9 yrs 10 mos

Total Experience

2 yrs 5 mos

Average Tenure

4 yrs 9 mos

Current Experience

Amazon

IT Support Specialist

Aug 2021 – Present · 4 yrs 9 mos · Bengaluru, Karnataka, India · Remote

I am working as Team Lead (Previously IT support Engineer I in the organization where my role comprising mostly with responsibility of supporting inhouse customer clients . Major support areas were through remote support assistance i.e., IT helpdesk support to the customers . Support field was Active Directory users and management, troubleshooting any issues related to GPO, Implementing GPOs , User and Access management, Software technical support , Email client configuration and mailboxes support , On premise Mailbox support , System maintenance and health check . Helpdesk responsibility for engaging during MIMs , migration etc . Software accessibility experiences : Service Now , Operations module , Active Directory RSAT tools , Microsoft Office 2019, 2021, Microsoft 365. Licensing users into E3,E5 license defining their Office applications access .Amazon Workspaces (virtual desktops) , Slack , Amazon Quick Suite Agentic AI , Microsoft co-pilot and Microsoft 365 applications .

Active DirectoryGPOSoftware technical supportEmail client configurationMicrosoft Office 365Service Now+3

Technicolor

Technical Help Desk Specialist

Nov 2019 – Aug 2021 · 1 yr 9 mos · Greater Bengaluru Area · Hybrid

I worked as IT support specialist in the organization where my role comprising mostly with responsibility of supporting inhouse customer clients . Major support areas were through remote support assistance i.e., IT helpdesk support to the customers . Support field was Active Directory users and management, troubleshooting any issues related to GPO, Implementing GPOs , User and Access management, Software technical support , Email client configuration and mailboxes support , On premise Mailbox support , System maintenance and health check . Helpdesk responsibility for engaging during MIMs , migration etc . Software accessibility experiences : Service Now , Operations module , Active Directory RSAT tools , Microsoft Office 2019, 2021, 365. Licensing users into E1,E3 license defining their Office applications access . Zimbra , Google Cloud platform mail interface , Cirix VDI , VDI workspaces etc .

Active DirectoryGPOSoftware technical supportEmail client configurationMicrosoft Office 365Zimbra+3

Aspirenxt

IT Support Specialist

Jan 2018 – Nov 2019 · 1 yr 10 mos · Greater Bengaluru Area

Currently working in Aspire Nxt Pvt Ltd as IT Support at Medi Assist Insurance Tpa Pvt Ltd from Jan 2018 till date. Working in as desktop support executive with job role comprising in software installation,LAN cabling ,switching,active directory users and computers and help desk support ,exposure in zimbra clients and console.

Active DirectoryZimbraHelp Desk SupportSoftware installationLAN cablingTechnical Support

Accel frontline limited - a cac holdings group company

Service Engineer

Jul 2016 – Jan 2018 · 1 yr 6 mos

Cms computers limited (india)

Graduate Trainee

Oct 2015 – Jul 2016 · 9 mos · Greater Kolkata Area

I have worked as a Graduate Engineer Trainee at CMS from November 2015 to July 2016 .I have worked in the Services team of Surveillance and Biometrics in my span serving over a good number of clients based only in Kolkata region ,West Bengal .