SUNIL WANKHEDE

Associate Consultant

Nashik, Maharashtra, India8 yrs 10 mos experience

AI Enabled

Key Highlights

Expert in Zendesk solutions and project management.
Proven track record in optimizing SaaS support systems.
Strong analytical skills driving strategic decisions.

Stackforce AI infers this person is a SaaS expert with a focus on support system optimization and project management.

Contact

Skills

Core Skills

ZendeskProject Management

Other Skills

RetoolPostmanAdaClickup AiSlackCustom CRMAdministrationArtificial Intelligence (AI)Technical SupportSystem AdministrationDomain Name System (DNS)LinuxActive Directory

About

As a Senior Zendesk Administrator at Mouri Tech, I manage and optimize the support system tech stack for a fast-paced SaaS startup. My role involves contributing to critical projects from discovery through deployment and delivering scalable solutions that enhance business impact. By analyzing data insights and leveraging technical expertise, I help resolve complex challenges and provide strategic guidance for support operations. With a Bachelor's degree from K.K. Wagh Education Societys College of Engineering, I bring certified expertise in Zendesk solutions, project management, and tools like Retool. My focus remains on driving efficiency, enabling workflow optimization, and supporting teams to deliver exceptional results in a dynamic environment.

Experience

8 yrs 10 mos

Total Experience

1 yr 8 mos

Average Tenure

2 mos

Current Experience

Mouri tech

Senior Technical Consultant

Mar 2026 – Present · 2 mos · Remote

ZendeskRetoolPostmanAdaClickup AiSlack+2

Clickup

Senior Zendesk Administrator

May 2023 – Jan 2026 · 2 yrs 8 mos · Banglore

As a Senior Systems Admin in Support Operations at ClickUp, a hyper-growth SaaS startup, I specialized in the management and optimization of our support system tech stack. I functioned as a technical consultant for support leadership, driving critical projects from discovery to deployment while aligning with the fast-paced nature of the startup environment.
In my role, I leveraged my technical expertise to autonomously deliver long-term, scalable solutions that significantly impacted the business. My ability to analyze data insights and connect the dots across systems was instrumental in resolving complex issues, identifying project risks, and influencing strategic decisions. I also assisted with changes to our technology roadmap based on careful impact analysis.
In all, I was a go-to subject matter expert, a thought leader, and a trusted partner who aimed to maximize the potential of our support systems to help achieve our company's goals.
Tech stack: Zendesk, Retool, Postman, Ada, Clickup Ai,Slack, Custom CRM

ZendeskAdministration

Htc global services

Senior Engineer - Zendesk

Mar 2022 – May 2023 · 1 yr 2 mos · Bangluru

Handling multiple instances of Zendesk for the client Walt-Disney. Responsible for implementing and releasing new products on Zendesk. Manage multiple internal apps as well.

Whitehat jr

3 roles

Assistant Manager - Product support (Zendesk)

Jul 2021 – Feb 2022 · 7 mos

Responsible for taking input from business holders and guiding respective teams to implement them.
Defining workflows and priorities for different tasks related to ZENDESK.