Sumit M. — CEO
Seasoned Process Transformation Leader | B.E. Electronics | 21+ Years in E- Commerce , Shared Services, FMCG, Consulting, Telecom & Healthcare I am a dynamic and versatile professional with over two decades of experience driving process simplification, operational excellence, and customer-centric transformation across global industries, including Shared Services, FMCG, Consulting, Telecom, and Healthcare. My passion lies in fostering a culture of "doing things right the first time," leveraging lean thinking and thought leadership to deliver measurable results in complex and uncertain environments. Key Strengths: Thought Leadership: Strategising innovative solutions to streamline operations and enhance business outcomes. Business Process Management: Designing and implementing processes that boost efficiency and scalability. Customer Centricity: Prioritising exceptional customer experiences to build trust and loyalty. Lean Thinking: Applying lean methodologies to eliminate waste and optimize performance. High Learning Agility: Quickly adapting to new challenges, technologies, and industries. Global Delivery: Consistently delivering results in diverse, fast-paced markets worldwide. Career Highlights: Recognized as a top performer across all organizations, with a proven track record of driving impactful change. Spearheaded process optimization initiatives that enhanced operational efficiency and customer satisfaction. Thrived in cross-functional, global roles, navigating ambiguity to achieve strategic objectives. As a flexible and results-driven leader, I am committed to creating value through innovation, collaboration, and a relentless focus on excellence. Let’s connect to explore how I can contribute to your organization’s success or share insights on process transformation and operational agility.
Stackforce AI infers this person is a Process Transformation Leader with expertise in FMCG, Telecom, and Healthcare sectors.
Location: Bengaluru, Karnataka, India
Experience: 18 yrs 2 mos
Skills
- Business Process Management
- Operational Excellence
- Project Management
- Business Process Re-engineering
- Customer Centricity
- Change Management
Career Highlights
- Proven track record of driving impactful change.
- Expert in process optimization and customer satisfaction.
- Recognized top performer across multiple organizations.
Work Experience
Paytm
Vice President Customer Experience (4 yrs 9 mos)
Lava International Limited
Head -Customer Service (5 yrs 1 mo)
Cargill
Head Continuous Improvement (1 yr)
GE Healthcare
Simplification Leader at GE Healthcare (1 yr 10 mos)
Bharti Airtel Limited
Head OE - Gujarat (3 yrs 10 mos)
Bangalore
Symphony Marketing Solutions (1 yr 8 mos)
Education
at BE Electronics
Bachelor of Engineering (BE) at Nirmala Convent