S

Sumit M.

CEO

Bengaluru, Karnataka, India18 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record of driving impactful change.
  • Expert in process optimization and customer satisfaction.
  • Recognized top performer across multiple organizations.
Stackforce AI infers this person is a Process Transformation Leader with expertise in FMCG, Telecom, and Healthcare sectors.

Contact

Skills

Core Skills

Business Process ManagementOperational ExcellenceProject ManagementBusiness Process Re-engineeringCustomer CentricityChange Management

Other Skills

Lean Six SigmaProcess EfficiencyCloud SolutionsGamificationProcess SimplificationSales EnablementProcess ImprovementSix SigmaStrategy DeploymentProcess DesignProcess Re-engineeringMentoringProject CoordinationLean ManufacturingCross-functional Team Leadership

About

Seasoned Process Transformation Leader | B.E. Electronics | 21+ Years in E- Commerce , Shared Services, FMCG, Consulting, Telecom & Healthcare I am a dynamic and versatile professional with over two decades of experience driving process simplification, operational excellence, and customer-centric transformation across global industries, including Shared Services, FMCG, Consulting, Telecom, and Healthcare. My passion lies in fostering a culture of "doing things right the first time," leveraging lean thinking and thought leadership to deliver measurable results in complex and uncertain environments. Key Strengths: Thought Leadership: Strategising innovative solutions to streamline operations and enhance business outcomes. Business Process Management: Designing and implementing processes that boost efficiency and scalability. Customer Centricity: Prioritising exceptional customer experiences to build trust and loyalty. Lean Thinking: Applying lean methodologies to eliminate waste and optimize performance. High Learning Agility: Quickly adapting to new challenges, technologies, and industries. Global Delivery: Consistently delivering results in diverse, fast-paced markets worldwide. Career Highlights: Recognized as a top performer across all organizations, with a proven track record of driving impactful change. Spearheaded process optimization initiatives that enhanced operational efficiency and customer satisfaction. Thrived in cross-functional, global roles, navigating ambiguity to achieve strategic objectives. As a flexible and results-driven leader, I am committed to creating value through innovation, collaboration, and a relentless focus on excellence. Let’s connect to explore how I can contribute to your organization’s success or share insights on process transformation and operational agility.

Experience

18 yrs 2 mos
Total Experience
3 yrs
Average Tenure
4 yrs 9 mos
Current Experience

Paytm

Vice President Customer Experience

Aug 2021Present · 4 yrs 9 mos · Bengaluru, Karnataka, India

Lava international limited

Head -Customer Service

Jul 2016Aug 2021 · 5 yrs 1 mo · Noida

Cargill

Head Continuous Improvement

Jun 2015Jun 2016 · 1 yr · Bangalore

  • Driving leadership and direction to the CBS Center teams to execute on the global Lean Six Sigma strategy and tools to improve process efficiency and eliminate defects in day to day operations.
  • Operationalizing the performance management matrices to drive the culture of measurement and
  • Health of CBS
  • Designing the Game Plan for Success for CI function and replicating in 5 global centers.
  • Design , Build , Test and Deployed the Idea 2 Value Gamification Tool on SFDC Platform (cloud based solution) for Project lifecycle management globally leading to value generation
  • Driving Change Management through building Lean Culture by driving Process Standardization

Ge healthcare

Simplification Leader at GE Healthcare

Jul 2013May 2015 · 1 yr 10 mos · Bangalore

  • Order to Cash Simplification: Improving speed of doing business through simplified processes as well as effective controls to transform into a customer friendly company
  • Revenue Linearity: Across GE Healthcare (order management, fulfillment as well as collections) in order to optimize working capital and improve profitability.
  • Change Management : Inculcate Lean Six Sigma culture by implementing a structured training, coaching and mentoring program across India and Asia-Pacific region
  • Fast work : Driving new product launch in high uncertainty market condition.
  • HR Process Simplification – Onboarding Process , Employee Letter Automation, One HR COE, KRA Measurement System , Employee Engagement
  • Apttus Deployment – Cloud Based Solution for driving CPQ effectiveness for Sales team

Bharti airtel limited

Head OE - Gujarat

Sep 2009Jul 2013 · 3 yrs 10 mos · Greater Ahmedabad Area

  • Circle Strategy Alignment: Alignment and Deployment of Circle Level strategy with circle pain areas for identification of core Functional Six Sigma projects by using QFD
  • Black Belt and Green Belt Projects: Monitor the performance and provide the statistical and cross functional support for the successful launch and completion of the identified projects at circle and national level.
  • Monitoring and Improving Baseline Sigma Score: Monitor the Baseline Sigma for the nationally identified CTQ’s and drives the relevant functionaries for continuous improvement.
  • Audit and Compliance: Facilitate the Audits (process level) and getting the identified gaps filled thru CAPA, Change Management, dashboards and internal audits.
  • CSMM Deployment: Deploy efficient synergies in driving the RCA on the CSMM pain areas thru FMEA and customer history based analysis.
  • Knowledge Management: Identifying the key activities which have helped in achieving success and showcase it thru Best Practice. Enhancing the functional efficiency and performance via replicating the Best Practices across circles.
  • Training & Development: Spreading the Six Sigma culture by imparting Lean Six Sigma Training to the eligible employees.
  • Process Designing and Process Stabilization: Facilitation in designing the new processes and stabilizing till maturity and change the processes accordingly.
  • Leading Innovation: Taking a lead in change culture and creating innovation for process improvement and circle performance enhancement thru Functional Projects

Bangalore

Symphony Marketing Solutions

Jan 2008Sep 2009 · 1 yr 8 mos

  • Certified Lean Six Sigma Black Belt leading a Process re-engineering team.
  •  Mentoring Black Belt, Green Belt and Lean projects across geographic locations & business
  • Functions.
  •  Involved in Project Coordination, Process development and Product Implementation.
  •  Working with Virtual teams to carry out Project’s.
  •  Conducted Six Sigma training and knowledge drives across division of 80 members.

Education

BE Electronics

Jan 1997Jan 2001

Nirmala Convent

Bachelor of Engineering (BE)

Jan 1983Jan 1995

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