Vincent DiMele

DevOps Engineer

Brooklyn, New York, United States7 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Experienced in providing platinum technical support.
Strong background in customer service and technical support roles.
Proficient in various technical tools and methodologies.

Stackforce AI infers this person is a Technical Support Specialist with a focus on enterprise solutions.

Contact

Skills

Core Skills

Technical SupportCustomer Service

Other Skills

Help Desk SupportGitHubLeadershipProject ManagementPublic SpeakingBloomberg TerminalFront-end DevelopmentREST APIsApplication Programming InterfacesBack-End Web DevelopmentCLILinuxGit

Experience

7 yrs 11 mos

Total Experience

3 yrs 11 mos

Average Tenure

4 yrs

Current Experience

Github

2 roles

Enterprise Support Engineer

Promoted

Mar 2023 – Present · 3 yrs 2 mos

Technical SupportCustomer ServiceHelp Desk Support

Junior Enterprise Support Engineer

May 2022 – Mar 2023 · 10 mos

Technical SupportCustomer ServiceHelp Desk Support

Bloomberg lp

4 roles

Enterprise Data Support Engineer

Mar 2021 – May 2022 · 1 yr 2 mos

Technical SupportCustomer ServiceHelp Desk Support

Product Support Engineer (Implementation Specialist)

Jul 2019 – Mar 2021 · 1 yr 8 mos

Responsible for providing platinum technical support for several product offerings including Bloomberg Professional Service, Desktop API, Bloomberg Multimedia, Virtualization and Bloomberg Mobile. Since May 2019 responsible for escalated Mobile issues.

Technical SupportCustomer ServiceHelp Desk Support

Customer Support Engineer

Jun 2018 – Jul 2019 · 1 yr 1 mo

Responsible for providing platinum customer support for the Bloomberg Professional Service including Login Assistance, License Implementation, and Hardware Troubleshooting. Since March 2019 responsible for BTTC (Bloomberg Technical Training Certification) In-house training for external IT/ Market Data Professionals.

Technical SupportCustomer ServiceHelp Desk Support

Global Technical Support Intern

Jun 2017 – Aug 2017 · 2 mos · New York City Metropolitan Area

Remote managed services, llc

Technical Support Intern

Jun 2016 – Aug 2016 · 2 mos · New York City Metropolitan Area

Education

Marist University

Jan 2014 – Jan 2018

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