Feb 2025 – Dec 2025 · 10 mos

• Product - Platform: User Authentication
• Leading secure and frictionless authentication across Bolt’s ecosystem.
• Driving user base growth, improving funnel adaptive friction through experimentation and user feedback.
• Ensured account security and privacy compliance, reinforcing user trust, while standardising authentication technologies

Jul 2022 – Feb 2025 · 2 yrs 7 mos

• Product - Platform: Comms
• Owned Bolt’s global Comms platform, scaling messaging for 200M+ users across 50+ countries.
• Repositioned Comms from a cost centre to a growth driver, launching features like ChatAI (AI-powered scam detection), Pick-Up Photo and Voice-to-Text to boost UX and user trust.
• Reduced communication costs by 15.4% through fraud prevention, routing optimisation, and supplier renegotiation.

Feb 2022 – Jul 2022 · 5 mos

• Owned Bolt’s transactional Comms platform, enabling scalable, multi-channel messaging for over 200 million users.
• Managed global CPaaS pipelines and strengthened supplier partnerships through KPI reviews and SLAs.
• Improved comms downtime by over 90%

Jan 2018 – Nov 2021 · 3 yrs 10 mos · Lisbon Metropolitan Area

• Conceptualised and directed the company from bootstrapped to profitability in 6 months
• Focused on driving growth, positioning the company’s identity, and defining a clear customer-centred strategy. “Customer experience impacts product”
• Assigned and monitored responsibilities for internal and external cross-functional teams - design, content, social media - for over 20 different monthly customers.

Sep 2014 – Jan 2017 · 2 yrs 4 mos · Bengaluru, Karnataka, India

• Supported the company's launch operations in India, securing profitability within 1 year.
• Closed multiple €1M+ deals by aligning tech and sales strategies.
• Cut support costs 50% via 3rd-party partnerships and SOPs.
• Doubled YOY revenue through product improvements and market fit.
• Built partnerships with top AV brands, becoming a leading luxury supplier in India.

Aug 2012 – Jan 2013 · 5 mos · Almancil

• Designing Integrated Systems in Home Automation and residential Multimedia
• Researching new solutions for the daily needs of customers
• Increasing clients comfort while decreasing daily tasks routines, making future living a lot easier

Jan 2012 – Aug 2019 · 7 yrs 7 mos · Faro, Faro, Portugal

• Unlocked Intelectual Property business potential, increasing the company valuation by over 10x
• Created an outsourcing strategy for electrical installation teams, cutting project costs by 30%
• Led and launched a product called “Smart-Ready-Electricity”. Liaising with marketing, engineering and sales teams, the product increased the company’s regional market share by 50%
• Identified IoT market trends and adjusted our product technology stack, accordingly, driving the company’s innovation.

Mar 2010 – Jul 2012 · 2 yrs 4 mos · Sintra

• Restructured and specialised the engineering teams, which saw a growth of 300% in its headcount
• Implemented Agile methodologies and reduced the total project development time from contract to final delivery by 30%
• Company bottom line increased by 4x due to increased specialization and work methodologies
• Led a documentation-based program, that would open the doors for the company’s Intelectual Property business valuation

Aug 2009 – Feb 2010 · 6 mos · Monchique

• Planned, procured, and coordinated the deployment of IT, telecoms, and multimedia solutions for the resort, being able to stay on track with the budget.
• Reduced the time for deployment by finding and removing unnecessary multi-project dependencies. All systems were up and running 2 weeks before initially planned.
• Maintained healthy communication between all stakeholders, reducing the need for on-site visits from CEO and Chairman, by 50%
• Led the technical soft and hard openings, while interfacing across Front Office and Administrative teams.

Oct 2008 – Jul 2009 · 9 mos

Sep 2007 – Sep 2008 · 1 yr · Lisbon, Portugal

• Implemented new work methodologies based on code recycling, which increased projects deployment speed by over 200%

Jan 2006 – Sep 2007 · 1 yr 8 mos · Lisbon, Portugal

• Responsible for developing custom-made backend Automation systems in C language
• Conceptualized, designed, developed and implemented UI/UX touch panel designs for residential and commercial Automated systems
• Developed and deployed over 50 different custom-made full projects, which are still being used daily by thousands of users

Feb 2005 – Jan 2006 · 11 mos · Lisbon, Portugal

• First-line of IT support for EDP (Electricidade de Portugal) workers
• Solving Cases under tight SLA's
• Assessment of cases. Routing to local support or second-line of support if not possible to solve immediately
• Team-work for case closing