Nov 2024 – Oct 2025 · 11 mos · Bengaluru · On-site

Aug 2023 – Oct 2024 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Figuring out

Mar 2022 – Jul 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Growth Products: Built referral and reward products from scratch to power multiple growth initiatives
• Acquired 1M+ customers from referral and reward products in 5 months to Navi’s Investment product vertical
• Launched cashback rewards on EMI collections to increase it by 75 bps (~4 cr more monthly EMI collections)
• Launched referral for personal loan business which contributed to 4% of overall new user acquisition (~18cr monthly business)
• Digital Gold journey: Launched the MVP of the app's digital gold buy and sell journey. This product does 5000+ transactions daily
• Instrumented multiple App events to optimize growth and engagement campaigns to reduce performance marketing costs and increase the communication success rate
• Health Insurance:
• Built a free Insurance construct as a growth hack to increase the monthly insurance sales from 5000 to 10000
• Launched multiple App features to increase the Insurance extension from 65% to 80%
• User App Homepage: Revamped the homepage to create a super-app-like structure to cross-sell between multiple financial products effectively

Jul 2021 – Feb 2022 · 7 mos

• Took a break to relax and explore.
• Validating finesse in product management:
• Helped a couple of founder friends for their 0 to 1 strategy on product and growth.
• Created template and frameworks for PMing.
• Explored Crypto:
• Learned fundamentals of blockchain technology. Hunted and read most of the stuff on blockchain basics.
• Learned how to research crypto projects, both fundamentally and technically. Researched 6 projects as part of it and invested in them.
• Attaching some of the public docs that I wrote.
• Travel
• Managed to travel for 50 days.

Sep 2019 – Jun 2021 · 1 yr 9 mos

• Payment System: Led the entire payment ecosystem single handedly. Worked with a team of 6 engineers and improved the success rate by 10% and 50% reduction in payment related queries
• Launched Dunzo Pay Later, QuickPay, UPI intent flow to increase retention and success rate
• Worked with payment partners (Payu, UPI, and Google Pay) to improve the success rate by 5%
• Fixed legacy issues causing payment related queries and decreased the queries by 50%
• Introduced loading states across the entire payment flow in the user app leading to 2% increase in Success rate
• User App: Worked on New User Activation and Conversion
• Built Store page on the Dunzo app. Basic app infra which became a key feature to build conversion experiments on top. Led to 10% increase in conversion
• Launched Cash on Delivery that increased New user activation by 50% in the launched geos
• Launched Scheduling to solve the activation problem. Led to 30% adoption and 5% increase in activation
• Revamped the design of post order experience to increase word of mouth. One of the most applauded features in social media
• Delivery Partner App: Improved partner retention by 20% at the time of COVID
• Built partner referral feature to improve retention by 12% and reduced onboarding costs by 20%
• Built easy task, remote onboarding, and priority support features for delivery partners to improve retention by 7%

Jan 2019 – Sep 2019 · 8 mos

• Merchant Products: Solved key problems in the marketplace from scratch leading to 20x in order volume. These capabilities are powering the largest category in Dunzo: Dunzo Daily (Grocery)
• Merchant self serve Dashboard for order and inventory management
• Built open API endpoints for institutional merchants to start business with Dunzo. These contribute to 25% of the marketplace orders
• Conceptualised and built the MVP of dark store model, which is now the largest growing category: Dunzo Daily
• Built inventory and catalog management from scratch leading to 50% reduction in order modification
• Built the offer engine: Increased order volume by 30%. The engine now supports major business experiments around offers

Jul 2016 – Oct 2018 · 2 yrs 3 mos · Bengaluru Area, India

• Built data-driven Last Mile of Supply Chain single-handedly from scratch. Designed and scaled processes, analytics model, and products through spreadsheet, SQL, and Appsheet for ~100x growth in customers and Revenue.
• Process Design
• o Designed and implemented delivery SOP which scaled from 20 customers per day to 2800 customers per day. Incorporated data and use cases which transformed later into tech products.
• o Built Appsheet based product which facilitated end to end DC (Distribution Centre) processes involving item receiving, dispatching, reconciliation, and returns, currently being used daily for 1cr+ worth of items.
• o Built Last Mile Vehicle Management system based on spreadsheet for control tower and vehicle vendors to have real time visibility on key fleet metrics for 80 vehicles and 4 vendors.
• Operations and Analytics: Built self-serve SQL based analytics dashboards for control tower and DC teams to track key metrics related to deliveries and customer satisfaction, and publish actionable daily reports.
• Product
• o Formulated requirements and use cases for the first tech-based product in Last Mile to help technology and product team.
• o Built Appsheet based products for Distribution Centre and First Mile which scaled 100x in terms of volume.
• Hiring and management: Hired first 50 delivery executives, 10 DC executives, 4 DC managers across Bengaluru and managed them directly.

May 2015 – Jul 2015 · 2 mos · New Delhi Area, India

• Designed attack themes for the client political party for upcoming MCGM (Municipal Corporation of Greater Mumbai) election, 2017
• Analyzed responsibilities, budget, and failures of various departments of MCGM which will be vital in further campaign management
• Presented roadmap for vision statement and attack themes to the President of client political party of Mumbai

Nov 2014 – Jan 2015 · 2 mos · Auckland, New Zealand

• Carried out a literature survey for Nanoprecipitation: A method to produce polymeric nanoparticles
• Identified the best method for Nanoprecipitation and key areas where further research is required
• Compiled the data and information regarding Nanoprecipitation in a technical review paper