Apr 2014 – Present · 12 yrs 1 mo

Apr 2014 – Apr 2014 · 0 mo

• Project Management Certification
• ITIL Certification
• Strong interpersonal and communication skills; capable of negotiating requirements with clients and managing staff to achieve these outcomes.
• Excellent documentation skills.
• Strong skills in project planning and management.
• Independent problem-solving, self-directed but able to work well in a team.
• A broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and basic networking.
• Ability to escalate unresolved problems and requirements.
• Ability to work effectively under pressure with minimum supervision.
• Experienced with supporting SAAS Based applications(Slack, Zoom, etc)
• Expert in Gsuite/Google Workspace(Gmail, Google DLP)
• Experienced with Google Admin activities.

Jun 2012 – Jan 2013 · 7 mos · Mumbai Area, India

• Bang Bang Films and Jack in the Box Worldwide is an international production house of Indian origin that specializes in production of TVCs.
• Designing & implementation of IT structure and systems as per the organization’s requirements
• Drafted and implemented policies to serve as guideline for ensuring appropriate usage of IT resources
• Monitoring service desk support to ensure all hardware & software related queries are addressed as per defined service delivery metrics
• Troubleshooting and providing timely technical support for complex and escalated issues
• Provide necessary training and advice on use of business tools
• Present reports on asset maintenance, budget etc. to management from time to time
• Responsible for budgeting and procurement of computers and other communication tools and applications
• Asset and Vendor management; maintenance of hardware & software applications by way of AMC’s
• Networking and research to keep updated with latest technologies and explore possibilities to improvise current systems

Jun 2006 – Jun 2012 · 6 yrs · Mumbai Area, India

• Zapak is a full-service gaming entertainment company and a part of the Reliance Anil Dhirubhai Ambani Group.
• Responsible for Service Desk Management & reports; attending L1 and L2 calls for Desktops, Telecom, Networks and Servers
• Implemented server for antivirus patch deployment on desktops
• Engineered computer networks for the purpose of providing reliable communication applications
• Responsible for maintenance of computer hardware and software applications through the use of service contractors to ensure availability of instructional materials and district operations
• Monitoring fund balances of assigned programs to ensure that allocations are accurate, related revenues are generated and expenses are within budget limits
• Network within industry by way of workshops and seminars on regular basis to gain insights on new technologies that may be employed to enhance current functions
• Research on software applications and hardware requirements and previewing products to provide recommendations regarding applications and purchases
• Coordinated variety of projects and activities so as to comply with established and required guidelines
• Effective team management including evaluation and selection of staff, providing guidance, and effective delegation of work to improve productivity to achieve objectives
• Designed technical courses to train personnel in the use of computer applications
• Drafted various reports, procedures, manuals as required for documentation purposes
• Maintaining purchase order management, Hardware, Network and Software Licenses Inventory.
• Support various devices running on operating systems such as iOS, MacOS and Android
• Asset management & vendor management to ensure smooth operations with zero or minimal downtime

Jun 2005 – May 2006 · 11 mos · Mumbai Area, India

• A sister concern of Silicon Valley Systems, Techzone was incorporated to handle sales for Sony range of products through the exclusive retail chain of ‘Sony Digital Stores’ in collaboration with Sony India Pvt. Ltd.
• Solely in charge of all operations for the first outlet in city with a team of five members
• Responsible for sale of products such as Sony VAIO Notebooks, Handycams, Cybershots, Sony BRAVIA LCD panels and accessories
• Responsible for technical aspects such as installations, operational queries and software related problems
• Responsible for all promotional activities to increase brand visibility and achieve overall sales target
• Advising customers on benefits of Wi-Fi and assist in setup of the same
• Presented sales and related reports to Corporate Office and to Sony
• Suggested and implemented measures to improve business and increase profits
• Built a substantial client database comprising of HNI customers, media houses & medium sized organizations

Aug 2003 – May 2005 · 1 yr 9 mos · Mumbai Area, India

• A division of VMC Software Ltd., Avance, was a one stop shop for high-end laptops, computers, printers, digicams, mobile phones and new technological solutions such as Wi-Fi (Wireless Products) for end users and SOHO clients.
• The company was taken over by Silicon Valley Systems. A division of Business Equations Pvt. Ltd., SVS was a channel partner for companies such as HP, Acer, COMPAQ, IBM and a priority dealer for Nokia handling sales through retail outlets across Mumbai.
• In charge of the Technical and Sales division for the Laptop & Desktop market for Western & Northern region
• Managed software related queries of customers such as data back ups, virus protection etc.
• Responsible for providing technical support to high profile corporate clients, from selection of product to after-sales service
• Responsible for promotional activities and overall sales target achievement for team comprising of two sales staff & two technical engineers
• Key advisor in forecasting future business growth opportunities and providing support towards the same
• Solely responsible of corporate accounts such as IL&FS, Burlington Exports, Shaadi.com and Raymond

Aug 1999 – Jan 2003 · 3 yrs 5 mos · Mumbai Area, India

• A channel partner for Compaq laptops & servers, IBM & ACER, Microcity carved a niche in the industry for the sale of highest number of laptops and also for sale of networking products manufactured by 3com.
• Handled accounts for the laptop market of COMPAQ & IBM, dealing with corporate clients as well as end users.
• Supervised ‘Thin Client Technology’, a project that dealt with disc-less terminals for WYSE.
• Handled sale of Sony VAIO range of laptops and Sony projectors to HNI customers and corporates such as Sachin Tendulkar, Mars Restaurants, Maker Developers and Bluestar

Nov 1998 – Dec 1998 · 1 mo · Mumbai Area, India

• Systems Asia was known for providing network solutions, leasing PC’s, sale of assembled PC’s, laser printers & accessories
• Interact with customers and provide online support to resolve technical issues
• Maintain the records of products sold to clients and services provided thereafter
• Keep track of annual maintenance contracts (AMC’s) and subsequent renewals
• Handled a team of four engineers and monitored the calls handled by them

May 1998 – Oct 1998 · 5 mos · Mumbai Area, India

• As India's flag carrier airline, Air India's worldwide network covers several destinations by operating services with its own aircrafts as well as through code-shared flights. Was sponsored by Radio Electronic Institute to undergo training as part of CNE course
• Underwent training on computer network engineering-Novell, the existing LAN System at the Contracts & Computer Applications Dept. of the Industrial Engineering Division based at the old airport
• Attended to and fixed faults in systems along with the resident engineers after thorough understanding of the Networking system

Feb 1995 – Nov 1997 · 2 yrs 9 mos · Pune Area, India

• Based in Pune, this company dealt with providing sales and services for computers, laser printers, network solutions and publishing platforms. It specialized in Apple Macintosh, IBM and COMPAQ range of computers and was largely known for providing resident engineers to corporate clients and government bodies for maintenance support.
• Handled marketing & sales of Apple Macintosh computers, high-end printers and scanners for DTP, Multimedia & Press
• Responsible for sale of desktops from IBM & COMPAQ to corporate clients such as Tetrapak, Krupp Industries, Finolex and Kinetic Honda
• Responsible for promotional activities and sale of high-end SITEX scanners meant solely for publishing activities to various press houses

Jan 1994 – Jan 1995 · 1 yr · Mumbai Area, India

• A division of Orbit Computers, the company specialized in sales & maintenance services for semi-branded PC’s supplied to the Indian Railways & other government bodies.
• Resolving hardware related complaints from customers through phone & house calls
• Maintenance of registers and log books to track complaints logged and resolved
• Maintained records of inward & outward hardware stocks
• Generated new clientele for the company through cold calling and bringing in new orders from SOHO segment