Shiva Gupta

Software Engineer

Meerut, Uttar Pradesh, India2 yrs 3 mos experience

Key Highlights

  • Proficient in IT Service Management and Incident Management.
  • Experienced in supporting network infrastructure and troubleshooting.
  • Strong background in Windows Desktop Administration.
Stackforce AI infers this person is a skilled IT support professional with a focus on network and desktop management.

Contact

LinkedIn

Skills

Core Skills

It Service ManagementWindows Desktop AdministrationNetwork EngineeringIncident Management

Other Skills

Cisco NetworkingComputer NetworkingCore NetworkDomain Name System (DNS)Hardware ArchitectureHardware InstallationIT Asset ManagementIT Hardware SupportIT Infrastructure ManagementIncident HandlingIncident ReportingIncident ResponseMajor Incident ManagementNetwork InstallationNetwork Services

Experience

Qx global group

Desktop Support Engineer

Mar 2023 – Jun 2024 · 1 yr 3 mos · Noida, Uttar Pradesh, India · On-site

Windows Desktop AdministrationIT Service ManagementRemote Troubleshooting

Inknowtech

Network Support Engineer

Dec 2021 – Dec 2022 · 1 yr · Gurugram, Haryana, India · Remote

Cisco NetworkingNetwork EngineeringIncident Management

Education

Shri Venkateshwara University (S.V.U)

Bachelor of Technology - BTech — Computer Systems Networking and Telecommunications

Jan 2017 – Jan 2020

Shobhit University

Jan 2015 – Jan 2017

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