Aug 2018 – Jul 2021 · 2 yrs 11 mos · Maidenhead, Berkshire, United Kingdom

• The key HR contact for employees and business partners providing coaching and guidance across the employee lifecycle, including performance and development
• Providing advice to line managers regarding performance management and other ER queries
• Take the lead on key strategic people projects and work with the team to define, develop and deliver these projects in line with business objectives
• Work alongside the wider HR team to ensure SLA’s and KPI’s are met across the overall HR team.
• Partnered with Finance to map out the processes required for the roll out of a new Payroll platform. Providing input on HR Operations leading to the project being completed within a 6 month timescale.
• Empowering managers to manage their staff according to fair process.
• Provide coaching, mentoring and assistance to other people team members to help them develop their people partnering capabilities.
• Managing accounts with our vendors for Private Medical/Dental benefits, EAP.
• Facilitating Wellness fairs the employees having easy access to their benefits’ and to communicate with our payroll side when required.
• Preparing data for monthly payroll runs. Collaborating with payroll to ensure data validation is in place
• Partnering with Addleshaw Goddard with yearly Equality, Harassment and Bullying sessions with managers.
• The HR go-to person to help support on issues such as redundancy or restructure, disciplinary and grievance, performance management, dismissal and other policies/procedures.
• Preparing and amending HR policies according to changes in the business and new strategic objectives.
• Support with the introduction of new policies or amendments of existing ones to ensure business alignment
• Ownership and management of our HRIS systems to support the employee life cycle but also to provide insight into employee trends, salary benchmarking and HR reporting/analysis.

Aug 2012 – Aug 2018 · 6 yrs · Uxbridge

• On-boarding
• Collating offer paperwork for all grade levels, liaising with new starters for their queries. Internally ensuring the systems are correctly initiated in time for the start date
• Create employees’ files and records and processes fairly routine information changes in HRIS systems
• Initiating background screening checks for new starters and collating results for HRBP
• Provide support to HR colleagues, managers, and employees with HR inquiries and by delivering a high level of customer service through phone calls and emails
• Advisory
• Acting as the first point of contact for all HR related queries within the EMEA region.
• Working alongside Senior HR Managers, HRBPs to work on lean processes on SOPs.
• Liaising with external Vendors and EMEA team to ensure processes are kept up to date
• Administration
• Maintain UK Absence and Holiday process, including update employees’ data timely
• Manage the International probation process including sending out reminders to managers, and preparing final confirmation letter.
• Provide support on a range of other processes which could include; Service Awards, Absence and Holiday program, Performance Management, Leaves of Absence, Employee Terminations, Verification of Employment letters and Visa letters
• Provide administrative support for all areas of the human resources function for 6 locations within the EMEA region
• Prepare general correspondence, faxes, and photocopying

Mar 2008 – Oct 2011 · 3 yrs 7 mos

• Acting as the first point of contact for all HR related queries, providing cover within the department when necessary.
• Providing a HR Advisory service in relation to sickness, absence, organisational change matters.
• Responsibility for all aspects of recruitment: advertising, liaising with agencies and agreeing the preferred supplier list and interviews
• To advise managers in recruitment and selection issues, including development of job descriptions, person specifications, selection processes and participating in the interview panel when necessary.
• To assist in the design and delivery of recruitment workshop in areas of competences, interviewing skills and selection methods.
• Preparation of terms and conditions of employment, offer letters, induction packs, references and processing leavers
• Responsibility for arranging medical checks for all new staff and meetings with the pension advisers
• To support the Security Controller with the Security Clearance process for new starters ensuring relevant checks are made.
• Organising the graduate recruitment process, assessment centre process and open days
• Responsibility for administering the probationary period reviews.
• Identify; maintain personal and professional development to meet the changing demands of the job, encouraging training activities to support staff in their development and training.
• To prepare regular and ad hoc management statistics/information reports for the monthly Board Meetings
• Taking notes in meetings and supporting managers with all employee relations and capability cases ensuring legislation, policy and best practice are followed.
• Updating company procedures and policies when necessary
• To maintain and up-date manual and computerised HR and Payroll information systems, ensuring the accurate recording of personal, employment, payroll information.

Nov 2007 – Mar 2008 · 4 mos · London, England, United Kingdom

• Leading a BAA project for Elemis, ensuring references were fully completed.
• Chasing references for each individual and making sure forms are completed correctly and sent back promptly.
• Responsibility for briefing the management team by preparing a weekly update Collating new starter packs.
• General administrative tasks such as maintaining and updating sickness and holiday records for both Steiner and Elemis employees, and issuing payslips.
• Update the CV database on regular basis, sending letters/emails to those applicants which were unsuccessful.

Apr 2002 – Apr 2009 · 7 yrs

• Assisting in selection process for recruiting temporary staff over the Christmas period which involved short listing candidates and arranging the interviews.
• Processing new starters and leavers information on the system
• Carry out induction programmes for new recruits and ensuring HR files are kept up to date
• Customer liaison, working as part of the administration team as well as assisting Customer Services with customer queries and complaints.
• I was actively involved in arranging inductions for all new colleagues, and training new staff on how to use the in-store system
• Recording and updating holidays, sickness, training etc
• Store events organiser: organising monthly events including the Christmas party.