Celine Anthony

Operations Associate

New Delhi, Delhi, India2 yrs 11 mos experience

Highly Stable

Key Highlights

Proven track record in enhancing customer satisfaction.
Strong problem-solving skills in customer service.
Effective collaboration with teams to improve processes.

Stackforce AI infers this person is a Customer Service Specialist with a focus on operational efficiency and customer loyalty.

Contact

Skills

Core Skills

Customer ServiceCustomer Experience

Other Skills

Customer Relationship Management (CRM)Problem SolvingCustomer Satisfaction (CSAT)Customer LoyaltyOperational EfficiencyCommunicationHigh ProficiencyWorking EffectivelyBusiness Process ImprovementExceeding Customer ExpectationsBaggage Handling Systems

Experience

2 yrs 11 mos

Total Experience

2 yrs 11 mos

Average Tenure

2 yrs 11 mos

Current Experience

Teleperformance (blinkit)

Customer Relations Manager

– Present

Managed and maintained strong relationships with customers, ensuring high levels of satisfaction. Addressed customer concerns and resolved issues promptly, leading to improved customer loyalty. Collaborated with internal teams to enhance customer service processes and achieve company goals.

Customer Relationship Management (CRM)Problem SolvingCustomer Satisfaction (CSAT)Customer LoyaltyCustomer ServiceCustomer Experience

Igt solutions (united airlines)

Process Associate

– Present

Supported airline operations by assisting customers with baggage and other inquiries. Provided exceptional customer service, resulting in positive feedback and high satisfaction ratings. Implemented process improvements to streamline operations and enhance efficiency.

Customer ServiceOperational EfficiencyProblem SolvingCustomer Experience