Jan 2025 – Nov 2025 · 10 mos · Sultanpur · On-site

• ● Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience)
• ● Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
• ● Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
• ● Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience.
• ● Advise partner stores on speed perception and  order fulfillment. Recommend  best practices of the same to improve Cx.
• ● Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
• ● Provide recommendations on the training aspects required to deliver/improve Cx metrics.
• ● Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Jan 2023 – Dec 2024 · 1 yr 11 mos · Hardoi, Lucknow Uttar Pradesh · On-site

• ● Identify best practices on supply chain operations and work with Product and
• Business teams on setting up successful implementation in operations.
• ● Analyses the problem and come up with solutions to smoothen operations
• ● Collaborate with Sales, Operations and Customer Service teams
• ● Determine, measure & achieve supply chain KPIs
• ● Suggest solutions for process improvements
• ● Identify process bottleneck and implement solutions in a timely manner
• ● Train, evaluate & improve team skills
• ● Hustle to launch new facilities at optimum cost & aggressive speed
• ● Proper training & mentorship to team to achieve desired results daily
• ● Seamless handshake with cross functions like sales, client OPS, finance
• & resolve issues in quick turnaround time
• ● Grow the territory business in conjunction with company growth plans
• Skills
• ● Team management
• ● Entrepreneurial skills in terms of innovation and problem solving
• ● Excellent analytical and communication skills
• ● Demonstrates strong team working abilities and commitment

May 2022 – Jan 2023 · 8 mos · Raipur, Chhattisgarh, India

• ● Conduct Daily Briefing to Row In charge & Stackers.
• ● Liaising and negotiating with vendors and suppliers to ensure the quality of stock purchase.
• ● Coordinating the logistics of purchase orders, stock transfers, deliveries, tagging and processing.
• ● Forecasting supply and demand requirements to ensure stock availability. Inspect daily damage & conduct expiry check for all
• ● Address and ensure EAN (full form) linking issues to be resolved on daily basis. Check for negative inventory in QOH (full form)
• ● categories. Plan & Conduct wall to wall inventory count for every month.
• ● First Mile & Last Mile operations of Online Groceries Audits Supply Chain Management Projects Marketing Team Management Inventory Management Customer Experience Business development for Fulfillment Centre Vendor Management & Profitability

Jul 2019 – Apr 2022 · 2 yrs 9 mos · Ahemdabad

• ● Focus on sales & Tactics on increasing sales.
• ● According to the season activity Planning for Fashion Like stocks, Display, Manpower.
• ● Maintain MMS (Merchandise management System)
• ● Focus on customer service & Feedbacks • Timing, Attendance & honestly in all actions.
• ● Giving training to All staff about company SOP, Customer Service, product knowledge & Display Standards.
• ● Following daily routine strictly as per the
• SOP Norms.
• ● Coordinating with Category manager for stock gaps.
• ● Sending monthly report & precisely filled with actionable feedback.
• ● Ensure 100% stock Display on the shelf ●Following Cleaning schedule on daily basis.
• ● Reducing damages & Shrinkage.
• ● Regularly changing display of Slow moving
• items.
• ● Ensur 100% announcement done on daily basis of all offers.

Nov 2017 – Apr 2018 · 5 mos · Varanasi

• ● Got an exposure in all the core departments of the hotel i.e Front office, Housekeeping, Food Production and Food and Beverage Service. ● Additionally got a chance to work in the
• Catering Sales Department where I assisted the team in client inquiry handling and property show around, business proposal discussion and event layout planning. .
• ● Awarded as the best trainee in the Housekeeping Department, 100 percent attendance and a qualifying letter for either one of their Management Trainee Program.