Apr 2021 – Nov 2023 · 2 yrs 7 mos

• As Product Lead for Supermart and Quick at Flipkart, I'm leading the charge in building India's biggest e-grocery platform. I'm responsible for driving end-to-end product roadmap and delivering the best customer experience across all aspects of the business in the most cost-effective manner possible.
• Supermart is delivering the widest selection at the most competitive prices with 1-2 day delivery across 200+ cities in India. Meanwhile, Q-commerce is providing quick grocery delivery within 30-45 minutes via the Darkstore model and retail shops.

Apr 2019 – Mar 2021 · 1 yr 11 mos

• Led last mile product to optimise for cost and provide the best delivery experience to the customers for ~3M shipments/day across multiple categories such as fashion, large appliances, mobiles & more
• ▪ Scaled last mile volumes by 3x through new supply models and re-architected legacy last mile systems to handle a peak of ~10x of usual volumes during the annual sales
• ▪ Improved delivery experience by multiple NPS points across categories through multiple industry-first
• initiatives by solving two core problem areas - customer unavailability and customer trust in the delivery
• ▪ Saved multi-million $s through multiple initiatives to reduce last-mile cost and loss through the process and product gap leakages
• ▪Automated shipment allocation in the last-mile delivery hub to improve productivity; Automated allocation of multi-million shipments/day to improve productivity by >25% for delivery personnel
• ▪ Helped build and scale India's largest Mom-And-Pop store/ Kirana network as alternate last-mile delivery model, building cheapest delivery model with at par delivery experience

May 2018 – Mar 2019 · 10 mos

• Helped scale Alternate Delivery models before the peak annual sale. Understood the domain, and the problems and then built the right solutions in a short span of time in the run-up to the sale event.

Apr 2017 – Apr 2018 · 1 yr · Greater Delhi Area

• Built logistics platform to power deliveries through 3PLs to provide fastest and most reliable delivery experience.
• Key tenets
• 1) Give best customer experience & enable trust by managing customer expectations through order visibility & communication across multiple avenues
• 2) Select best available courier for an order basis various attributes performance, serviceability, speed etc. to provide best delivery experience
• 3) Manage courier partner lifecycle (on-boarding/ de-boarding, service types, reach, capabilities etc.) and their performance through dashboarding, reporting, incentivisation, real time alerts etc.
• Key achievements-
• Reduced post order customer tickets by ~40% through various initiatives such as instant refunds on pickups, realtime status updates, improved order visibility & communication on My orders, Notifications, SMS/ Emails and proactive alerts to customers for early/ delayed arrival
• Integrated end to end with top 8 courier partners across the country to manage ~1.5L orders/ day
• Doorstep quality check during reverse pickups from customers reduced liquidation cost by ~8% of monthly GMV

Aug 2015 – Apr 2017 · 1 yr 8 mos · Gurgaon, India

• Last mile as product
• ▪ Product’s vision - to expand Delhivery’s last mile reach and capacity to do deliveries at lower costs using third party (3P) network
• ▪ Users across 3P & Delhivery - Partner, Centre operations, Field executive, Internal tracking teams, Partner onboarding team, Finance
• ▪ Scaled product from pilot in 2 pincodes to 550+ pincodes across India through 50 partners
• ▪ Reduced last mile delivery cost per shipment by ~50%; increased volumes by ~10K shipments/ day
• Food delivery (hyperlocal delivery)
• ▪ Product’s vision - to deliver food for marketplace orders in < 40 mins in cost effective manner
• ▪ Users - Field executive, Customer support, Finance team
• ▪ Integrated with marketplaces such as Zomato, Swiggy, Tinyowl, Yumist to get food
• orders; scaled product from pilot in Delhi to manage ~1L orders/ month across 8 cities in India
• Mobile products - field executive (FE) apps for last mile and food deliveries
• ▪ Moved 4000+ FEs from paper based last mile delivery to mobile (75% adoption); increased ops productivity by 25%; improved intelligence through data collection on FE’s delivery routes
• ▪ Achieved optimal trade-off between amount of data collection & mobile battery drain to last full day

Dec 2014 – Jul 2015 · 7 mos · Bangalore

• Commonfloor.com is India’s one of the leading real-estate portals
• Lead Analyst – Business Intelligence, Products
• ▪ Led a team of 5 product analysts & interns for internal products to improve & report their performance across different business functions
• ▪ Improved metrics through – improved scoring for listing quality, improved search conversion algorithm, new model for lead generation prediction % & drop off points in list detail page
• ▪ Users - listing operations team, clients (agents & builders), business owners & product managers for search and listings
• ▪ Managed weekly & monthly pipeline of projects through scoping, allocation and delivery timelines
• ▪ Managed internal and external team stakeholder expectation; mentor team continuously for quality deliverables and maintain work satisfaction

Apr 2013 – Nov 2014 · 1 yr 7 mos · Bengaluru, Karnataka, India

• [24]7 Inc. offers analytics and product solutions in customer service and predictive analytics space
• Product Management & Client Engagements
• ▪ Led a team of 3 analysts on engagements with multiple clients, in US and Australia, to deliver on
• product & analytics driven projects worth ~ $50M per annum
• ▪ Led products to improve client’s customer engagement & acquisition on their websites (CSAT, NPS
• & conversion %), improve $ savings through reduction in contacts through IVR and chat
• ▪ Engaged with clients to gather data, requirements and decide scope & timelines for delivery
• ▪ Liaised engagements with internal teams (analytics, UX, technology & operations);
• manage stakeholder expectation, project scope and committed timelines for deliverables
• ▪ Define KPI(s) with client to measure success and provide reporting/dashboards to monitor these metrics
• ▪ Analysed data, unstructured information and build analytics models/rules to provide recommendations
• ▪ Mentored newly inducted analysts to ensure smooth & speedy induction to processes & business intricacies
• Awards - Above and beyond recognition, achieved award for exceptional performance in client engagement & product management

Feb 2012 – Mar 2013 · 1 yr 1 mo · Bengaluru, Karnataka, India

Jun 2011 – Sep 2011 · 3 mos · Swindon, England, United Kingdom

• SILVER ATENA is a leading international organisation that specialises in providing expertise in safety critical and high integrity systems, software, hardware and safety engineering; Provide consultancy and training; Professional, flexible and responsive in approach; electronic engineering solutions into high integrity and safety critical markets such as Aerospace, Automotive, Defence, Gas Turbines, Industrial and Rail.
• Worked with UK Business Development Manager to prepare business development strategy for entry into the UK automotive market with existing capabilities.
• Identified potential areas for business development and prepared a guide to track latest industry activities such as trade fairs, exhibitions.
• Undertook client analysis, providing detailed list of potential clientele and active programs they are currently working on.
• Proposed customer value proposition, marketing channels & sales offering through market, client and competitor analysis.
• Key skills: industry analysis, market research, competitor analysis, customer analysis, business development strategies, B2B marketing messages, customer value proposition, business plan.

May 2010 – Aug 2010 · 3 mos · Pune/Pimpri-Chinchwad Area

• SunGard is financial software, IT services and products
• Java/J2EE, Spring

Jan 2010 – Jan 2011 · 1 yr · Greater Nottingham

• The university ranks amongst top 70 (top 1% in the world) universities in QS Global ranking, one of Red brick universities in UK
• B­School ranks amongst top 100 global B­School rankings such as FT and Economist

Aug 2006 – Apr 2010 · 3 yrs 8 mos · Pune, India

• A leading IT services company providing top-class business consulting, IT and communication services to hundreds of global customers, including about a-third of Fortune 500 corporations.
• Java/J2EE, Hibernate, Struts, SQL, Javascript