Charanjeet Kaushik — Operations Associate
- Competent, focused and result oriented professional, with 9+ years of progressive experience in the operational aspects of a Customer Contact Centre. - Experienced at all 3 ends of a Contact Center - Capative Unit, Vendor & Business (Client) - Expertise in managing outsourced Contact Centers for Inbound & Outbound tele sales and service processes along with Chat & Email channels. - Expertise in cost optimization and organic performance improvement keeping customer experience as top priority. - Have a proven track record of driving results and exceeding targets through effective team management, process enhancement, and strategic planning. - Successfully managed Lead Generation, Up Selling & Cross Selling, Retention, IB customer service, Call me Back, and Social media escalation processes.
Stackforce AI infers this person is a Customer Operations Manager with expertise in Contact Center management.
Location: Gurugram, Haryana, India
Experience: 11 yrs 11 mos
Skills
- Operations Management
- Team Management
Career Highlights
- Over 9 years of experience in Customer Contact Centre operations.
- Expert in managing outsourced Contact Centers for various channels.
- Proven track record in exceeding performance targets.
Work Experience
Paytm
Manager (1 yr 5 mos)
CARS24
Manager (3 yrs 2 mos)
Paytm Payments Bank
Junior Manager (3 yrs)
Concentrix
Assistant Manager (9 mos)
Girnarsoft Pvt. Ltd.
Team Leader (3 yrs 7 mos)
Education
Bachelor of Business Administration (BBA) at Lovely Professional University
