Rajesh Rai — Business Development Executive
20+ years of experience including leadership in collections and recovery. Through understanding of debt recovery strategies, financial analysis, and risk assessment. Significantly increasing collections and recovery that includes identifying and resolving disputes, negotiating settlements, and managing legal proceedings. Exceptional track record in exceeding goals. ▪ 12+ years of experience in banking as well NBFC domain encompassing various profiles. ▪ Demonstrated expertise in recovery, collection, skip tracing, process monitoring, compliance, audit, and fraud. ▪ Career Break from Nov’ 2022 due to personal reasons. Now actively looking for new roles. 💡 Recovery/Collection Skills • Skip Tracing • Vintage Extraction • MIS • Segmentation • Rate of Return • Roll Back • Arbitration • Settlement Waiver • Conversion Rate • CIBIL Clean-up • Soft & Hard Buckets • Resolution • Delinquency • Days Past Due • Backward flow • Normalisation • Bad Debt Recovery • Non-Performing Assets 💡 Professional Skills ▪ Collection Strategy ▪ Audit Management ▪ Debt Management ▪ Agency Management ▪ Performance Metrics ▪ Field And Tele Collections ▪ Unsecured – Credit card ▪ Operations Management ▪ Compliance Management. ▪ Financial Statements ▪ Training Staff ▪ Deductions ▪ Cash Reconciliation ▪ Capacity Planning ▪ Call Monitoring ▪ Process Monitoring ▪ Business to Business ▪ Business to Consumer ▪ Legal Management ▪ Credit Management ▪ CIBIL Credit Rating ▪ Portfolio Analysis ▪ KPIs & Reporting ▪ Analytical thinking ▪ Portfolio Management ▪ Accounts Receivables ▪ Credit Policy ▪ Cash Forecasting ▪ ERP Trainings ▪ Order to Cash 💡 Leadership Qualities ✤Emotional Intelligence ✤Relationship Building ✤Problem Solving ✤Decision making ✤Persuasion ✤Coaching ✤Delegation ✤Time Management ✤Active Listening ✤Empathy ✤Planning ✤Strategizing 💡 Strategic Planner Effectively reduced delinquency by implementing alternate BC and shuffling strategy. Shared ideas on recovery tools to automate the process. Allocated domain specific agencies and processed portfolio segmentation on basis of customer profile. Flagged sourcing quality issues to risk team. 💡 Leadership/Change 8 years of leadership in managing large team of internal employees and external stakeholders across regions. Effective in attending customer walk-ins. Maintaining cordial relationship with stakeholders Trained managers andagencies on skip tracing and process. Led implementation of CRM software and participated in restructuring of organization. Implemented no cash or cheque collection.
Stackforce AI infers this person is a seasoned professional in Fintech with extensive experience in collections and recovery management.
Location: Patna, Bihar, India
Experience: 21 yrs 9 mos
Skills
- Collection Strategy
- Debt Management
Career Highlights
- Over 20 years of experience in collections and recovery.
- Achieved significant growth in recovery rates across multiple organizations.
- Expertise in debt recovery strategies and financial analysis.
Work Experience
Paytm
Area Collection Executive Manager (1 yr 5 mos)
Career Break
Health and well-being (1 yr 11 mos)
SBI Card
Recovery Agency Manager (8 yrs)
Career Break
Relocation (6 mos)
Standard Chartered Bank
Senior Recovery Officer (4 yrs 5 mos)
Career Break
Career transition (6 mos)
Shree Janardhan Refactories
Supervisory Manager (5 yrs 5 mos)
Education
Bachelor of Business Administration - BBA at Bangalore University
