May 2020 – Present · 6 yrs · Hyderabad, Telangana, India

• Head of Technology Analytics group at Wells Fargo I&P, responsible for delivering Analytics and AI & Generative AI solutions, driving strategic insights, decision-making & efficiencies.
• Drove large-scale initiative to centralize AI & analytics execution in the India/Philippines region as well as moving away (insourced) from vendor resourcing model.Enhanced capabilities encompass GenAI, AI & Machine Learning, MLOps & Data Visualization
• Spearheaded large & impactful AI/ML/Gen AI Initiatives in areas of,
• o Contact Centre – Multiple AI Initiatives involving, Call Segmentation, Customer Profiling, Speech Analysis, Complaints Detection, Fraud Detection, Sentiment Analysis & Internal Gen AI Chatbots for Customer Reps
• o People Analytics – AI Initiatives involving Text Analytics (making sense of Surveys, Commentary, Performance evaluation using NLP BERT), HC & Attrition Forecasting, Loudspeaker Idea categorization
• o Executive AI – AI Initiatives bringing analytics and AI to the core of Technology group’s decision-making. Internal Gen AI Chatbot for Head of Technology & LOB Heads
• Cultivated a culture of innovation within the team, resulting in the submission of over 20 patent application IDFs, production of 100+ white papers, and co-development of a new low-code enterprise hackathon platform (with 70K+ users)
• Established Gen AI Centre of Excellence enabling non tech business side people to ideate Gen AI Ideas transforming business processes; over 300+ Ideas of 20+ productionized use cases

May 2020 – Jan 2023 · 2 yrs 8 mos · Hyderabad, Telangana, India

• Head of Technology Analytics India

Oct 2017 – May 2020 · 2 yrs 7 mos

• Model Migration Program (Colossus): Accountable leader for E2E strategy, design and delivery for the migration and conversion of classical SAS based financial models to python-based data science models enabling legacy exit and better compliance standards.
• ML Model Engineering and Products:
• o Created a MDLC (Model Development Lifecycle) based approach for model delivery reducing the on-premises delivery timescales from 6 months to 3 weeks through optimizations across model development, testing, deployment and governance
• o Delivered an ecosystem of models including the first self-training model for product recommendation for Barclays leveraging the MDLC ramping up revenue potential by 300 million GBP
• o Built in a robust configurable and scalable Model Monitoring Product for proactive and reactive controls of Customer Affordability suit of models.
• Credit Risk Management for Cards portfolio
• o Developed a risk-based model for reassigning credit line using Tree Based Algorithms
• o Portfolio segmentation to identify credit growth opportunity using performance and credit bureau data
• Acquisition Risk Model for Auto loan
• o Built a Machine Learning model to predict the probability of default using Application & Credit Bureau attributes.
• o Developed a model for optimal allocation of collection resources and a strategy for decreasing delinquencies and maximizing collections. Impact: ~$5MM
• Established AI/ML Centre of Excellence and provide thought leadership for data science community & advised Senior Management on the use of AI Tools & Tech.
• Manager of Managers & People Management of 100+ overall span
• Managed the relationship with vendors including Cloudera, SAS, Deloitte, TCS, Infosys and Cognizant

Mar 2015 – Sep 2017 · 2 yrs 6 mos

Oct 2013 – Mar 2015 · 1 yr 5 mos · Bengaluru Area, India

• Worked as Product Manager for multiple search analytics Yahoo Products like FABRIC, Statslite & FLUID.

Aug 2013 – Oct 2013 · 2 mos · Bengaluru, Karnataka, India

• Worked as a Technical Manager under Retail & Brand Analytics groups and lead several Sales PoCs for customers like Kroger, Maple Leaf etc.
• PoC for Reckitt Benkiser, evaluated and compared tools like Tableau, Spotfire and Birst for strategic analytics

Jan 2007 – Aug 2013 · 6 yrs 7 mos · Minneapolis, Minnesota, United States

• Worked at SUPERVALU headquarters for 6 years on TCS Contract

Dec 2005 – Aug 2013 · 7 yrs 8 mos · Greater Minneapolis-St. Paul Area

• In a dynamic 8-year tenure at TCS, I evolved from a Trainee Analyst to the Leadership position of Analytics Practice Lead. My role was characterized by a strategic focus on reshaping the data landscape, where I pioneered initiatives in Data Visualization, Data Engineering, Data Science, AI, and Recommendation systems. Functioning as a catalyst for change, I played a pivotal role in elevating data-driven decision-making.
• Leadership and Collaboration: As the Analytics Practice Lead, I successfully led collaboration across departments to develop models and strategies aimed at achieving growth and retention targets.
• Strategic Impact: Developed and implemented models and strategies that resulted in a commendable significant growth in revenue, retention and product usage.
• Revenue Impact: Partnered with Pre Sales to create and demo PoCs of Analytics & solutions to prospective customers, demonstrating a strategic approach that improved lead generation efficiency by 10X.
• Infrastructure Roadmap: Formulated a comprehensive roadmap for the analytics infrastructure, showcasing a forward-thinking approach to technology and data management.
• Predictive Modelling for Retention & Growth: Implemented advanced ML algorithms to identify customers with high growth potential and probable cancellations, delivering an impressive growth in revenue. These strategies led to retention rates surge establishing a loyal customer base.
• Cross-Sell Recommender System: Engineered a robust Recommender System using Collaborative Filtering, Matrix Factorization, LSTM, creating Cross sell opportunities.
• Analysis of Customer Feedback: Conducted in-depth analyses of free text from service cases and customer surveys using sophisticated algorithms, extracting valuable insights on acquisition and cancellation dynamics.