Dec 2024 – Present · 1 yr 5 mos

• Responsible for building and scaling community strategy, events, campaigns, and innovative experiences that delight the GitHub developers and customers while aligning with company priorities and goals.
• Create customer touchpoints that influence $12.6 million dollars+ in closed/won deals annually
• Deliver successful and inclusive hiring - committing to an accessible, remote candidate experience.
• Lead weekly Community Manager sync: coaching junior team members on facilitation, leading competitor analysis, and improving monthly reporting for leadership through data deep dives.
• Support team and community operations to provide a seamless experience for employees and community members:
• Reduce manual staff selection time and bias for events by using Spark to build an AI-powered app
• Ensure staff access is scalable and secure, revamping our Entitlements access to ensure employees across the company can participate with the necessary permissions
• Manage Accessibility feedback and engagement, built crossfunctional AI-embedded process that reduced customer response time from 194 days to 1.8 days allowing us to resolve 92% of feedback within four months
• Facilitate workshops across my organization to cultivate key customer-building and AI skills, delighting employees with a 4.7/5 Satisfaction rating. Generate workshop templates to allow others to showcase their skills to encourage learning and development from a diverse group.

Dec 2022 – Dec 2024 · 2 yrs

• Responsible for strategically scaling global community from 5,000 to 53,000 users monthly through unique vision, building relationships internally, managing program of ever-evolving feature-based community campaigns, as well as ensuring key product feedback from the community is implemented through cross-functional program.
• Established the community as a key mechanism for digital support for Enterprise accounts, creating process for curating community posts based on support inquiries, driving 10k clicks into the community from our Support Portal
• Act as a GitHub Ambassador at Customer Events, evangelizing the product and the community while representing the brand
• Partner with Microsoft to deliver and test new community categories based on customer trends within the community. Built a new community category that I grew awareness of by 203% in six months.
• Attend customer calls with our Customer Outcomes team to share community building best practices and encourage internal adoption of GitHub Discussions
• Built trust with customers by automating incidents posting to the community, saving an average of 11 hours a month and establishing the community as a key destination during outages

Dec 2021 – Dec 2022 · 1 yr

• Create content to enable new users to reduce onboarding time, get involved with open source, and get engaged with the developer community in order to increase product adoption and enablement
• Contribute to feature development of GitHub Discussions, work with engineers and product managers to improve the user experience, shipped enhancements to the block user flow in Discussions to reduce time, consolidate the workflow, and drive adoption of feature.
• Implement processes to ensure customer safety and encourage positive member behavior. I collaborated with our Trust and Safety team to use Machine Learning to filter spam and low quality posts reducing manual time spent moderating by 3 hours/week and enqueuing 250 posts weekly for review.
• Led global advisory council of dedicated community members, implementing their feedback in our migration from Discourse to Discussions as our Community platform.
• Evangelize GitHub Community internally and external, presented and led Q&A for GitHub Stars (superusers) to encourage participate and awareness of Community
• Developed Pages 404 Troubleshooting Guide for GitHub Docs based on user questions that was viewed over 150,000 times
• Delivered 30 pieces of community content in 2022 providing recognition, engagement, and learning opportunities for members