Aug 2019 – May 2020 · 9 mos

• 1. Training the suppliers and resellers about order processing, logistic process, complete pickup, delivery, return lifecycle and application processes.
• 2. Managing the logistics routing and miscellaneous issues regarding pickup, delivery and returns.
• 3. Assigning calls to the team members using MS Excel (Vlookup).
• 4. Making daily Report and Dashboard using Pivot Table/Tableau.
• 5. Taking escalation calls from suppliers, resellers.

Jul 2017 – May 2019 · 1 yr 10 mos · Bāgmatī, Nepal

• 1. Helped the company in setting up its operation across 10- 15 different regions of Nepal from scratch.
• 2. Co-ordinated with the logistics and setup distribution chains in cities.
• 3. Identified and evaluated opportunities improving the process and customer experience.
• 4. Build dashboard for overall sales and returns in real time tracking.
• 5. Assisted the sales team for incoming requests for new services.
• 6. Analyzed customer needs and made arrangements adhering to company policies.

Mar 2015 – May 2015 · 2 mos · Biratnagar, Kosi Zone, Nepal

• 1. Manage and update company database and customer relationship management systems (CRM)
• 2. Strong Problem solving and Technical skilled coupled with confident decision making for enabling effective solutions leading to high customer satisfaction as well as low operational costs.
• 3. Handling meetings with the client and explain them the process.