Jun 2017 – Nov 2018 · 1 yr 5 mos · Sunnyvale, California, United States

• Program Manager for strategic programs, projects, and business operations of Verizon Media Group - Information Security Engineering group
• Business Operations:
• Management of InfoSec Capital and Operational expenses. Budget ~$200M
• Biz Ops Maturity: Implementation of change control process, best practices, tools, and reporting to efficiently manage InfoSec business operations
• Played a major role in Security Engineering and Operations Integration, Transformation and Transition program pre & post AOL & Yahoo merger after Verizon's purchase of Yahoo to form Oath Info Security (The Paranoids) Engineering
• Procurement Management and Operations for Security - Hardware, Software, SaaS, Consulting, and other Services procurement
• Key Projects:
• Led the planning and initiation of Project "End to End Security Hardening" workstreams across various functions, teams, products, and services to reduce the attack surface
• Managed the implementation of Project "IDS" Intrusion Detection Systems, and required infrastructure across multiple company data centers, corporate and office networks

Aug 2014 – Jun 2017 · 2 yrs 10 mos

• Program Manager for strategic programs, projects and business operations of Yahoo! - Information Security Engineering group
• Business Operations:
• Management of Info Sec Capital and Operational expenses. Budget ~$50M
• Procurement Management and Operations for Security - Hardware, Software, SaaS, Consulting and other Services procurement
• Key Projects:
• Managed the implementation of IDS - Intrusion Detection Systems, and infrastructure across multiple company data centers, corporate and office networks
• Led the end to end security assessment project of a remote office
• Managed the implementation of 2 Factor Auth and secure SSH access for Yahoo production and dev systems
• And managed several cross functional and team projects to reduce attack surface and improve info sec process, practices, and reviews

Aug 2011 – Jul 2014 · 2 yrs 11 mos

• Management of strategic programs and projects for Yahoo Ads and Data Production Engineering group
• Managed design, development and automation of Production Engineering reports, dashboards, Monthly & Quarterly Operating Reviews.
• Managed several cross-functional projects to develop tools for monitoring and analyzing of Yahoo Ads impression loss, drop trends, errors, and other performance factors to prevent/minimize potential revenue loss for the company which saved millions of dollars for the company.
• Implemented Agile project methods for development projects and Kanban for Operational activities

Dec 2006 – Jul 2011 · 4 yrs 7 mos

• Led the implementation of Industry Standard Service Management processes and practices (based on ITIL) for Yahoo Production Engineering in Emerging Markets Region (India, LatAm, & SEA)
• Managed automation projects to significantly reduce manual time spent on preparing production engineering reports, dashboard and quarterly reviews.
• Served as a Change Advisory Board member to review and approve planned, emergency changes to the Yahoo Production Systems
• Partnered with the Global Service Management group and spear headed initiatives to improve Service Reliability, Incident Management, Change Management and Problem Management processes, practices and documentation

Dec 2004 – Dec 2006 · 2 yrs

• Core Responsibilities:
• 1. Team Lead for Business Engineering & Support Services group to produce, perform Content Quality Assurance and deliver data for Yahoo Travel, Local, and Real Estate business
• 2. Vendor Management: managed vendors for development and delivery of web content crawlers
• 3. Managed the in-house development of tools to automate the running of web content crawler, monitoring performance, for data sanity checks, etc

Dec 2003 – Nov 2004 · 11 mos · Chennai, Tamil Nadu, India

• Core Responsibilities:
• 1. Team Lead for Tech support of E-mail client (Bloomba) & Anti-Spam (SA-Proxy) product codeveloped with StataLabs Inc
• 2. Partnered with development and testing teams to develop product support guide documentation
• 3. Supported Quality Testing teams in their testing initiatives on new features launches

Jul 2002 – Nov 2003 · 1 yr 4 mos · Chennai, Tamil Nadu, India

• Core Responsibilities:
• 1. Supervised team of 15 call center agents to support customers of HP and Dell computer products
• 2. Managed the team roster operations
• 3. Organized and conducted periodic product training to keep the team up-to-date on latest features and releases

Dec 2000 – Jun 2002 · 1 yr 6 mos · Kochi, Kerala, India

• Core Responsibilities:
• 1. Supported Primenet Broadband customers over the phone and onsite for installation, and troubleshooting to address reported internet connectivity and performance issues.
• 2. Liaisoned with local authorities to expand the broadband infrastructure of the company
• 3. Supported marketing initiatives to grow the business

Nov 1999 – Nov 2000 · 1 yr · Chennai, Tamil Nadu, India

• Core Responsibilities:
• 1. Address customer reported broadband and dial-up internet issues over the phone
• 2. set up a lab for simulation, testing, and troubleshooting
• 3. Wrote several knowledge base articles and troubleshooting instructions to guide new customer support personel