Kumaresan M

Operations Associate

Chennai, Tamil Nadu, India27 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 25 years of leadership experience.
  • Expertise in strategic operations and customer satisfaction.
  • Proven track record in service excellence.
Stackforce AI infers this person is a seasoned leader in consumer durables with a strong focus on service excellence.

Contact

LinkedIn

Skills

Core Skills

Customer Service OperationsBranch Management

Other Skills

Strategic operation ManagementRisk Assessmentservice network development

About

Deputy General Manager | 25+ Years of Leadership in Consumer Durables & Service Excellence | Expertise in Strategic Operations and Customer Satisfaction

Experience

27 yrs 9 mos
Total Experience
9 yrs 3 mos
Average Tenure
16 yrs 4 mos
Current Experience

Samsung india

Branch Service Manager

Dec 2009 – Present · 16 yrs 4 mos · Madurai, Tamil Nadu, India · On-site

Customer Service OperationsBranch Management

Philips lighting

Area Service Manager

Dec 2006 – Nov 2009 · 2 yrs 11 mos · Coimbatore, Tamil Nadu, India · On-site

Customer Service OperationsBranch Management

V-guard

Customer Service Engineer

Jun 1998 – Nov 2006 · 8 yrs 5 mos · Madurai, Tamil Nadu, India · On-site

Branch Management

Education

Alagappa University

Master of Business Administration - MBA — Marketing

Aug 2009 – Aug 2011

Madurai Kamaraj University

Bachelor of Engineering - BE — Electrical and Electronics Engineering

Apr 2000 – Apr 2004

Sri Annamalai Polytechnic College - India

Diploma of Education — Electrical and Electronics Engineering

Jun 1994 – Jun 1997

Higher Secondary School - India

High School Diploma — Mathematics

May 1992 – May 1994

Govt Model Boys Higher Secondary School, Attingal

Middle School Diploma

Apr 1992 – Present

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