Jothish KV

Operations Associate

Kochi, Kerala, India27 yrs 1 mo experience

Highly Stable

Key Highlights

Extensive experience in service management roles.
Proven track record in enhancing customer satisfaction.
Expertise in after-sales service operations.

Stackforce AI infers this person is a Service Management professional with a focus on customer satisfaction in the electronics sector.

Contact

Skills

Core Skills

Service ManagementAfter-sales Service

Other Skills

Customer Service OperationsAfter-Sales

Experience

27 yrs 1 mo

Total Experience

3 yrs 4 mos

Average Tenure

Current Experience

Samsung india

2 roles

Zonal Service Manager

Sep 2024 – Dec 2025 · 1 yr 3 mos · On-site

Customer Service OperationsService Management

Regional Channel Support Manager

Dec 2017 – Sep 2024 · 6 yrs 9 mos · On-site

Customer Service OperationsService Management

Intex technologies (india) ltd.

Regional Service Manager

Dec 2014 – Dec 2017 · 3 yrs · New Delhi, Delhi, India · On-site

Customer Service OperationsService Management

Videocon consumer durables

Branch Service Manager

Jun 2009 – Dec 2014 · 5 yrs 6 mos · Bengaluru, Karnataka, India · On-site

Customer Service OperationsService Management

Videocon d2h ( bharat business channel limited )- mumbai

Cluster Lead – After Sales Service

Sep 2008 – Jan 2009 · 4 mos · Mangaluru, Karnataka, India · On-site

After-SalesCustomer Service OperationsAfter-Sales Service

Reliance communications

Cluster Lead –After Sales Service

Jan 2008 – Sep 2008 · 8 mos · Bengaluru, Karnataka, India · On-site

After-SalesCustomer Service OperationsAfter-Sales Service

Lg electronics

Area Service Manager

May 2004 – Jan 2008 · 3 yrs 8 mos · Hyderabad, Telangana, India · On-site

Customer Service OperationsService Management

Zenicon infoway private limited

Service In Charge

May 2001 – Apr 2004 · 2 yrs 11 mos · Kochi, Kerala, India · On-site

Techser power solutions pvt ltd

Service Engineer

Apr 1998 – Apr 2001 · 3 yrs · Kochi, Kerala, India · On-site

Education

Government Polytechnic

Diploma of Education — Electronis

Apr 1994 – Mar 1997

Maharaja's College, Ernakulam

PDC

Apr 1992 – Mar 1994

SMHS

10th

Apr 1982 – Mar 1992

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