Dec 2022 – Present · 3 yrs 4 mos · Gurugram, Haryana, India · On-site

• Currently i am working as a Customer Experience Manager where i am handling management and top level escalation.
• In my roll we are providing end to end solution to the custom as per the process and policy.
• We are also providing solutions to the custom out of the policy also if we feel that customer side is justified.
• Coordinating daily calendars ofsenior managers.
• Organises clients’ contact database, and monitors responses to customer requests and queries
• to minimise gaps in customer service delivery.
• Researches on customers’ needs to improve customer relationships and experience.
• Identifies appropriate channels and solutions for managing customers’ concerns.
• Analyses feedback and trends on various platforms used by customers to identify problems and
• opportunities for developing business process improvement solutions.
• Communicative, analytical and creative team player who can address customers' issues
• effectively and achieve high levels of customer satisfaction.