Jul 2025 – Dec 2025 · 5 mos · Bangalore Urban, Karnataka, India · On-site

Dec 2023 – Jun 2025 · 1 yr 6 mos · Mumbai Metropolitan Region · On-site

Feb 2023 – Dec 2023 · 10 mos

• > P&L responsibility for West and Central Region
• > Manage a multi layered distributed team across 106 cities
• > Strategy and Execution of business plans for the region to gain market share

Sep 2021 – Feb 2023 · 1 yr 5 mos

Dec 2019 – May 2020 · 5 mos

• Driving multiple projects around Meal completion and Avg Order Value increment.
• Brand partnerships with multiple FMCG brands to create supply for Desserts/Beverages/Snacks
• Building additional channels of revenue through brand partnerships.
• Exploring new categories in restaurants menu through multiple pilots
• Working closely with Product, Data Science and Catalog teams to build in-menu nudges,
• virtual combos and visual merchandising to drive better conversions.

Sep 2018 – Dec 2019 · 1 yr 3 mos

• Responsible to drive city revenue targets through commissions and ad revenues
• Develop and execute business development strategy for the city
• Extract market intelligence, build strategies and action plans to win market share.
• Identify growth opportunities from each of the Key Strategic Partners
• Maintaining a strong relationship with restaurant owners (Specifically Key Accounts of the
• City & Country)
• Managing Vendor operations team for on boarding and post sales services
• Handling a team of 50 which includes Area Sales managers, KAM’s, Vendor
• managers' and overall drive the Supply team

May 2020 – Aug 2021 · 1 yr 3 mos · Hyderabad, Telangana

• Building Q-commerce focused on consumables category (Grocery, FnV, Meat, Pet Supplies)
• Set and achieve short and long term goal for growth & profitability for Hyderabad
• Take complete ownership of city’s P&L (Consumables, Food and Intra city courier)
• Grow delivery partners and users base for the city
• Delivery Partners NPS improvement based on surveys and feedbacks
• Achieve high Delivery Partners Monthly retention by improving earnings per hour
• Implement various initiatives on Delivery Partners Safety and well-being
• Optimising per delivery cost to meet P&L targets
• Plan and execute new products and features to unlock use cases for Dunzo users
• and partners
• Take ownership of city specific and local regulatory requirements
• Identify and communicate product/process requirements to internal teams across
• engineering, product and central business teams
• Manage growth and performance of individuals in the city team

May 2018 – Aug 2018 · 3 mos

• Manage end to end P&L of the Cluster.
• Building supply in the territory while adding new cities & properties in strategic micro-markets.
• Manage overall operations & quality governance of partner hotels.
• Drive offline channels through local marketing & sales initiatives.
• Drive sales objectives & demand channel.
• Closely liaised with revenue and pricing team to maximize GMV
• Manage a team of high key resources comprising of BD,Operations & Sales
• Negotiation & Partner Management.
• Vendor ecosystem setup at a regional level.

Sep 2017 – Apr 2018 · 7 mos

Mar 2017 – Aug 2017 · 5 mos

• Business Development -
• Identify and launch new markets to expand by analysing demand and supply side of budget accommodation.
• Analyse demand in an area to increase supply according to the need.
• Leading Post Acquisition- Owner Engagement and Relationship management.
• Communicate with different functions inside and outside the company to resolve owner issues and
• help in the reconciliation of payments every month.
• Negotiating with hotel owners on rentals and also convince them to invest in hotel infrastructure
• to provide a good guest experience.

Jul 2016 – Feb 2017 · 7 mos

• P&L Management -
• P&L focused – Focus on driving Top line and improvement of bottom line.
• Running Flagship/Townhouse Category like a full-fledged business and handle P&L of 10 Cr
• annually.
• Drive profitability through streamlined operations, boosting demand through local channels,
• ancillary sources of revenue and seamless guest experience.
• Operations -
• Leading the Operational efficiency of the business in the city in every way and continuously
• exploring ways to improve the processes.
• Taking the ownership and driving the metrics of customer experience – percentage delight,
• percentage unhappy.
• Rigorous monitoring and performance management of the operations and transformation teams.
• Running projects in the city to deliver superior consumer experience.
• Guiding the transformation team to ensure a seamless and effective elevation of the properties to
• OYO Flagship/Townhouse standards in the least possible time.
• Engaging with different stakeholders remotely– vendors, property owners, local and central cross
• functional teams to deliver the best operational excellence.

May 2014 – Jun 2014 · 1 mo · Pune Area, India

• Project details - Analyse and suggest ways to reduce average transportation lead time from date of invoice to delivery date at dealer location
• Roles & Responsibilities:-
• Analysed order processing and mapped it to identify value added and non-value added activities
• Identified dispatching requirements for 30 dealer locations
• Performed Lead time mapping and Fill rate analysis to identify the bottlenecks in delivery process
• Conducted Pareto analysis for Order processing and Transit time
• Identified major contributing factors in the delay based on Pareto analysis
• Achievements:-
• Potential reduction in gap between Invoice & dispatch date from 8 days to 2 days major dealers
• Improvement of 1 day in transit time for the locations where online road permits are applicable
• Improvement of 1 day in Order processing for all the orders
• Devised a model in Excel for effective monitoring of manual road permits

Aug 2013 – Mar 2016 · 2 yrs 7 mos · Mumbai Area, India

• Conceptualized the entire business model from Launch to Exit Strategy
• Tested the Different viable models by pilot-runs, promoted brand through online/offline channels
• Managed a team of 5 people instrumental in reliable customer service
• Generate new business by focus on growing and developing existing customers relationships
• Develop integrated marketing plan to establish the brand name of the company in the area
• Instrumental in formulating and gradually optimizing the processes

Dec 2011 – Dec 2012 · 1 yr · Visakhapatnam

• Roles & Responsibilities:-
• Responsible for Project scheduling, activity monitoring and preparing execution plans
• Defined full kit required for each task and ensured define kit is delivered to IFKS on time
• Identify future requirement of Manpower
• Involved in negotiation/conflict resolution with vendors to ensure continuous supply of manpower
• Client relationship management by providing timely response to client’s queries
• Prepared installation procedure & took approvals from Client for any deviations
• Ensured Inspection Check List(ICL) is in proper order and sufficient for quality inspection
• Co-ordinated with third party Inspection team ( Overseeing Team of Indian Navy )