Jagriti Batra

Operations Associate

Delhi, India9 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in Trust and Safety protocols.
  • Proven track record in incident investigation.
  • Strong customer service and escalation resolution skills.
Stackforce AI infers this person is a Trust and Safety specialist in the B2C sector, focusing on user experience and customer service.

Contact

LinkedIn

Skills

Core Skills

Trust And SafetyIncident InvestigationUser Experience (ux)Customer Experience ManagementEscalation ResolutionCustomer Service Management

Other Skills

Skilled Multi-taskerProblem SolvingInterpersonal SkillsStakeholder ManagementIndependent ContributorTeamworkActive ListeningUser ManagerClient ServicesSafety ManagementSafety ComplianceEntrepreneurshipTeam LeadershipManagementRelationship Building

Experience

9 yrs 3 mos
Total Experience
4 yrs 7 mos
Average Tenure
7 yrs 1 mo
Current Experience

Airbnb

3 roles

Fraud and Safety Specialist

Oct 2022 – Present · 3 yrs 6 mos

Skilled Multi-taskerProblem SolvingTrust and SafetyIncident Investigation

Safety Specialist

Jul 2021 – Oct 2022 · 1 yr 3 mos

Skilled Multi-taskerProblem SolvingTrust and SafetyIncident Investigation

User Experience Specialist

Mar 2019 – Jul 2021 · 2 yrs 4 mos

Skilled Multi-taskerProblem SolvingUser Experience (UX)Customer Experience Management

Teleperformance

2 roles

Escalation Specialist

Apr 2018 – Mar 2019 · 11 mos

Skilled Multi-taskerProblem SolvingEscalation ResolutionCustomer Service Management

Senior Customer Care Executive

Dec 2016 – Mar 2018 · 1 yr 3 mos

Problem SolvingInterpersonal SkillsCustomer Service ManagementEscalation Resolution

Education

Sri Guru Gobind Singh College Of Commerce

Bachelor's degree — Business/Managerial Economics

Jan 2012 – Jan 2015

Sikkim Manipal University, Gangtok

Master of Business Administration - MBA — Marketing Research

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