Nov 2021 – Nov 2022 · 1 yr · Toronto, Ontario, Canada · On-site

• Second Cup Café is a Canadian restaurant chain and the largest Canadian specialty coffee retailer.
• Highlights Include:
• Collaborated with 3 senior managers and marketing leads to execute strategic marketing contents resulted in an increase of 10,000+ followers, which significantly expanded the hotel’s social media presence
• Managed a team of 5 employees resulted in a 25% increase in productivity while consistently meeting customer satisfaction by effectively managed store operations, and maintained positive employee relations
• Conducted interviews and trained 10+ employees by providing comprehensive training that included payroll and inventory management, customer retention strategies, operating procedures, POS Operating Systems
• Implemented efficient operational systems of 15+ staff scheduling and created Powerpoint presentations to upper managers to foster team’s transparency and communication resulted in 35% reduction errors
• Skills developed in role: Administrative Management, Microsoft Office, CRM, Project Management, Hospitality Management

Nov 2020 – Oct 2021 · 11 mos · Toronto, Ontario, Canada · On-site

• Highlights Include:
• Utilized product knowledge by regularly investigated system issues and customer complaints by ensuring timely maintenance services, resulted in an increase of customer satisfactions and system performances
• Analyzed store operations and associates productivity to assure effective services to 50+ customers daily
• Provided exceptional customer service by utilizing effective communication strategies to satisfy customers
• Maintained high standards of cleanliness and safety resulted in 95% customer experiences satisfaction

Jun 2020 – Oct 2020 · 4 mos · Toronto, Ontario, Canada · On-site

• Abercrombie & Fitch Co. is a leading, global, omnichannel specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend.
• Highlights Include:
• Conducted market research to recommend and executed seasonal sales promotional strategies of clothing and electronics resulted in a daily increase of $1500 in revenues and customer satisfaction on seasonal promotions
• Utilized CRM strategies to consistently provided products efficiently resulted in 97% customer satisfaction
• Conducted monthly operating procedures to improve store efficiency resulted in 20% increase in productivity
• Implemented comprehensive inventory management systems to conduct regular store reviews, logistics forecasting, and optimized inventory levels resulted in reduced stockouts and increased sales efficiency
• Skills developed in role: Customer Satisfaction, CRM, Sales Operations, Microsoft Office

Nov 2017 – Jan 2018 · 2 mos · Toronto, Ontario, Canada · On-site

• Aritzia is a Canadian women’s fashion retailer positioned at the upper end of the mass consumer market. The company has a strong footprint in Canada with 67 locations, and a growing presence in the United States with 25 stores located in both shopping centres and other urban shopping destinations
• Highlights Include:
• Collaborated with 10+ associates to organize retail operations and implemented promotional sales strategies
• Conducted market trends to evaluate the efficiency of merchandising strategies resulted in 10% sales increase
• Utilized product knowledge strategies as formulated sales strategies to market certain products to buyers
• Contributed to monthly team’s meetings to evaluate team’s performance and analyzed future sales strategies
• Skills developed in role: Organization Skills, CRM, Customer Support, Microsoft Office.