Shakirullah Mamond

Operations Associate

Seattle, Washington, United States9 yrs 2 mos experience

Key Highlights

  • Experienced in AR/VR device troubleshooting.
  • Strong background in customer support and IT solutions.
  • Proven ability to manage help desk operations.
Stackforce AI infers this person is a tech support specialist with expertise in AR/VR technologies and customer service.

Contact

Skills

Core Skills

Ar And Vr Devices TroubleshootingCustomer SupportHelp Desk SupportCustomer ServiceNetwork Connectivity

Other Skills

CommunicationTracking SystemsInterpersonal SkillsService DeskHardware ConfigurationMicrosoft ExcelMicrosoft 365Customer ExperienceData EntryProblem SolvingProgram AdministrationOperating SystemsFinancial BackgroundOrganization SkillsCustomer-Focused Service

About

As a tech support specialist with experience in troubleshooting, customer assistance, and IT solutions, I’m passionate about helping users navigate technology with ease. I’ve supported large-scale events at Meta through Qualitest and managed network systems at Startupistan, consistently ensuring smooth operations and top-notch customer experiences. With a strong background in both hardware and software, I’m ready to tackle new challenges and make an impact in tech support. Authorized to work for any US employer Do not need visa sponsorship 📧 shakirullahmamond2@gmail.com 📞 (838) 333-5731 Let’s connect if you’re looking for a dedicated problem-solver who can enhance your team’s technical support capabilities!

Experience

9 yrs 2 mos
Total Experience
1 yr 5 mos
Average Tenure
6 mos
Current Experience

Meta

AR/VR/MR & XR Device Support Tech 1 (CW via Qualitest)

Nov 2025Present · 6 mos · Redmond, Washington, United States · On-site

AR and VR devices troubleshootingCustomer SupportHelp Desk SupportCommunication

Career break

Professional development

Oct 2024Nov 2025 · 1 yr 1 mo

Qualitest

Tech Site Generalist

Nov 2023Sep 2024 · 10 mos · Seattle, WA · On-site

Tracking SystemsInterpersonal SkillsHelp Desk SupportService DeskAR and VR devices troubleshootingHardware Configuration+7

Startupistan

IT Technician

Jan 2020Aug 2021 · 1 yr 7 mos · Kabul Province, Afghanistan · On-site

Program AdministrationTracking SystemsNetwork ConnectivityHelp Desk SupportService DeskOperating Systems+3

Information technology center of kabul university

2 roles

IT Support

Apr 2019Dec 2019 · 8 mos · Kabul Province, Afghanistan · On-site

Network Intern

Jan 2019Mar 2019 · 2 mos · Kabul Province, Afghanistan · On-site

Mtn afghanistan

Call Center Representative

Nov 2017Dec 2018 · 1 yr 1 mo · Kabul Province, Afghanistan · On-site

Ariana afghan-turk high school

Kids Digital Learning Specialist

Apr 2014Sep 2017 · 3 yrs 5 mos · Kabul Province, Afghanistan · On-site

Education

Maryam University

Computer Science — Information Technology

Mar 2018Nov 2021

Ustad Qiyamudin Khadim High School

High School Diploma

Jan 2002Jan 2014

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