Jul 2021 – Jul 2023 · 2 yrs · Noida, Uttar Pradesh, India

• Managed a portfolio of key accounts, resulting in a 70% increase in revenue within 2 months.
• Developed and executed strategic account plans, identifying upsell and cross-sell opportunities to achieve quarterly sales goals.
• Handled a lot of Sellers account in Flipkart and collaborate with clients to grow their business.
• Always tell the clients to use Offers in their account and do their advertising on a priority basis to growth their sale.
• Collaborated with cross-functional teams, including marketing and customer support, to ensure seamless customer experiences.
• Extensively experience as Client Relationship Management (CRM) and meet Face 2 Face with the client to handle their queries
• Inspect the return and escalate their problems within given time period.
• Negotiated contracts, pricing, and terms to drive mutually beneficial agreements for both clients and the company.
• Regularly analyzed market trends and competitor activities to provide clients with insights and recommendations for business growth.

Jul 2019 – May 2021 · 1 yr 10 mos · Noida, Uttar Pradesh, India · On-site

• Prospected and generated new leads through cold calling, networking events, and referrals.
• Built rapport with clients through consultative selling, understanding their needs, and tailoring solutions to meet their objectives.
• Extensively experience in Client Relationship management (CRM) in Backend process with Zomato.
• Worked as a Backend and handled order LOB and maintain their issues and investigate whatever the problem.
• Always worked just to satisfied the customers and maintain the relationship with them.
• Provided product demonstrations and training sessions to educate clients on the value proposition of the company's offerings.
• Collaborated with internal teams to streamline processes and enhance customer satisfaction.