Nov 2016 – May 2021 · 4 yrs 6 mos · Santa Monica, California

• Ensuring availability, identifying/creating/implementing automation to manage and optimize Hulu's base infrastructure.
• Responsible for managing 10 of thousands of machines across our physical datacenters as well as in the Cloud (AWS). Implemented configuration management at scale to maintain the base services on these machines, as well as to provide a supported consistent platform for our developers to use to configure them. For our physical datacenters, helped create and support an automated bare metal provisioning system to allow our developer to provision physical resources as easily as Cloud resources.
• Supported multiple core infrastructure services at scale, such as NTP, DNS, SMTP, Configuration Management, and authentication. Participated on on-call rotations and led the resolution of many high severity incidents. Provided RCAs and assisted with re-architecting services to avoid points of failure.
• Architected a distributed and highly available metrics as a service platform for our development teams to consume while also implementing functionality to prevent abuse from affecting the service as a whole.
• Architected and developed Hulu's Hybrid Anycast DNS infrastructure, to meet the features and scale requirements of our growing organization.
• Participated on a cross functional team with the sole purpose of expanding our service portfolio to allow internal teams to utilize the cloud at scale. This involved creating multiple services to enable us to utilize the cloud in a much more effective manner. Utilized Terraform Enterprise, Saltstack, and automation around compliance on our usage of the cloud as well as ensuring that the environment was SOX and PCI compliant. Led multiple PCI compliance audits from the systems side and implemented machine security policies to meet these requirements.

Mar 2015 – Oct 2016 · 1 yr 7 mos · San Antonio, Texas Area

• Work with leading-edge technology in the cloud computing space. Install, configure, update and troubleshoot services on Linux based systems such as OS level concerns, web server, database server, applications server and mail; includes Apache, MySQL, PHP, FTP, SSH, DNS, etc. Engineer server solutions for businesses with a diverse number of specific requirements. Serves as an escalation point for all Level 1 System Administrators. Helps further their knowledge of Linux by preparing training modules on various linux based technologies.

Jun 2014 – Feb 2015 · 8 mos · Houston, Texas Area

• Troubleshoot/Resolve web server related technologies such as: Apache, MySQL, PostGresSQL, PHP, Exim and other MTAs, Spamassassin, Bind, NSD,DNS, PureFTPD, ProFTPD, Tomcat, Mailman, mod_mono, SSL, Frontpage. As well as investigating a variety of Linux server issues such as Advanced Package Management while identifying bugs with the product implementation.

Apr 2011 – May 2014 · 3 yrs 1 mo · Houston, Texas Area

• Troubleshoot/Resolve escalated Linux server issues that require immediate administrator attention including but not limited to: Apache/HTTPD Configuration, Malware/Virus/Injection Detection, BIND Configuration, DNS Zones, PHP/HTML/MySQL Syntax, MySQL, cPanel/WHM/Plesk Control Panels, Parallels Virtuozzo.

Apr 2011 – Apr 2012 · 1 yr · Houston, Texas Area

• Communicated directly with clients over Phone, Chat and Email regarding escalated Web Hosting issues. Also responsible for performing restores, reboots and investigations into resource issues. Secondary duties included training jr. admins administering cPanel servers to get information and perform responsibilities more effectively.