Jan 2022 – Jan 2022 · 0 mo · Bengaluru, Karnataka, India

• @Indegene got Demerged from OT services in Jan 2022
• Handled Delivery teams - Mobile teams (Dynamic, Hybrid), Data Science, AI (Data analytics,) and reporting pods. Conducting Scrum Cadence, Helping the team on impediments, weekly SOS, Confluence Reporting, Bus Triage, POC on Gadgets, Azure Devops , POC on different Agile Portfolios.
• Omnipresence is a unified customer experience management (CXM) platform for healthcare and life sciences companies with CRM, omnichannel engagement, advanced analytics, and AI capabilities in a single platform. The platform enables organizations to elevate and transform the experiences they can deliver to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem. The result of a strategic alliance between Indegene and Microsoft, Omnipresence unifies the power of Microsoft Azure and Microsoft AI together with Dynamics 365 and Power Platform business applications, and Microsoft Office 365 and Teams for intelligence-driven productivity, collaboration, and customer experiences.

Aug 2020 – Dec 2021 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Handled Project and Delivery teams - Mobile teams (Dynamic, Hybrid), Data Science, AI (Data analytics,) and reporting pods. Conducting Scrum Cadence, Helping the team on impediments, weekly SOS, Confluence Reporting, Bug Triage, POC on Gadgets, Azure Devops , POC on different Agile Portfolios. Patient cloud, Business Cloud,
• Indegene Inc. is a technology-led healthcare solutions provider combining deep industry expertise with fit-for-purpose technology in an agile and scalable operating model and Many of the leading healthcare and pharmaceutical enterprises rely on Indegene to deliver effective and efficient clinical, medical, and commercial outcomes every day.

May 2013 – Jul 2020 · 7 yrs 2 mos · Gurgaon, India

• A Certified Scrum Master (CSM), Lean, Digital (Cora Analytics, Manual /Automation Testing, RMD (Risk modeling Documentation), Operational (MIS, Report management, , User Administration, Training, Auditing), Financial (AML/KYC, Transactional Monitoring).
• Genpact is a global leader in transforming and running business processes and operations, including those that are complex and industry-specific. Genpact’s range of service includes Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management.

Mar 2008 – Jun 2012 · 4 yrs 3 mos · Gurgaon, India

• Managing contracts to the different sites across world for TOEFL, MCAT, GRE, VAN. TAXES,PRAXIS, GMAT, CAT.
• Creating/Editing scripts for process, Candidate Rescheduling.
• Assisting the Customers via Chats.
• Handling multiple mailboxes of every Domain (12-15 mailbox at a time).
• Preparing the Admin, Testing Stations and the servers for the different sites/different exams.
• Submitting Final master reports with an updated status of exam to different mgs across different locations,
• Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. supporting more than 7 million test takers annually in more than 180 countries around the world. It has the market expertise, organizational stability, and demonstrated capability to ensure the successful implementation, administration, and future growth of testing program.