Nand M.

Operations Associate

Delhi, India8 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Led a team of 120 members at Zepto.
Achieved 15% revenue growth through data-driven strategies.
Managed over 2k customer interactions daily at Flipkart.

Stackforce AI infers this person is a logistics and e-commerce operations expert with a strong focus on customer satisfaction.

Contact

Skills

Core Skills

E-commerce OptimizationOperations ManagementCustomer ServiceFleet Management

Other Skills

E-CommerceData AnalysisMicrosoft ExcelMicrosoft OfficeTeam LeadershipTeam ManagementCommercial VehicleCustomer SatisfactionCustomer Relationship Management (CRM)Customer SupportEnterprise Resource Planning (ERP)ERP ImplementationsGoogle SheetsGoogle DriveGoogle Webmaster Tools

About

Spearheading last mile operations at Flipkart, my role integrates e-commerce optimization and operations management to ensure seamless delivery experiences across North India. The responsibility extends to direct leadership of a 60+ member team, nurturing an environment of operational excellence and customer satisfaction. Our team has effectively managed a significant volume of deliveries through over 120 hubs, thanks to a robust operations administration framework and an unwavering commitment to meeting customer promises. This dedication to service has not only streamlined logistics but also fortified the connection between Flipkart and its expansive customer base.

Experience

8 yrs 6 mos

Total Experience

1 yr 8 mos

Average Tenure

1 yr 10 mos

Current Experience

Zepto

Manager

Jul 2024 – Present · 1 yr 10 mos · On-site

In my role as a Manager at Zepto, I led a team of 120 members across 5 dark stores to optimize operations and enhance customer experience. Through data-driven strategies, I achieved a 15% increase in revenue and a 20% reduction in operational costs.
Implemented process improvements to streamline operations
Led team to enhance customer experience
Achieved revenue growth through data-driven decision-making

E-commerce OptimizationE-CommerceOperations Management

Flipkart

2 roles

Last Mile operation

Jul 2023 – Jul 2024 · 1 yr · On-site

Managed daily customer interactions with over 2k customers, overseeing a team of 60+ members in Bihar, India.
Led operations for more than 3 last mile delivery hubs at Flipkart, ensuring efficient and timely deliveries.
Implemented strategies to enhance customer satisfaction and streamline delivery processes, resulting in improved operational efficiency and customer retention.

Customer ServiceMicrosoft ExcelMicrosoft OfficeTeam LeadershipTeam ManagementCommercial Vehicle+12

Line haul Operation

Aug 2021 – Jun 2023 · 1 yr 10 mos · On-site

Managed line haul operations for B2B and B2C business models in North India, overseeing more than 120 delivery hub load volumes.
Implemented strategic routing and scheduling to optimize delivery efficiency and reduce costs.
Successfully increased on-time delivery rates by 15% through process improvements and team collaboration.

Fleet ManagementCommercial VehicleLeadershipFleet OperationsCustomer ServiceTeam Leadership+16

Dexter logistics limited

Operations Manager

Mar 2021 – Jul 2021 · 4 mos · On-site

E-commerce OptimizationOperations ManagementOperations AdministrationDigital StrategyERP ImplementationsFleet Operations+12

Instant transport solution pvt ltd

Assistant Manager

Sep 2020 – Feb 2021 · 5 mos · Gurugram, Haryana, India

Commercial VehicleCustomer ServiceCustomer SatisfactionCustomer SupportFleet ManagementFleet Operations+9

Rivigo

2 roles

Maintenance Engineer

Nov 2016 – Dec 2019 · 3 yrs 1 mo · On-site

Managed a fleet of over 3k heavy commercial vehicles across India, ensuring daily operations run smoothly.
Oversaw the management of more than 300 dealers, optimizing efficiency and productivity.
Implemented strategic maintenance plans to minimize downtime and maximize vehicle performance.

Commercial VehicleCustomer ServiceCustomer SatisfactionE-commerce OptimizationERP ImplementationsFleet Management+16