Dhruv Jan

Business Development Executive

New Delhi, Delhi, India10 mos experience

AI Enabled

Key Highlights

Expert in digital marketing and e-commerce strategies.
Proven track record in customer relationship management.
Strong foundation in SEO and content creation.

Stackforce AI infers this person is a digital marketing and e-commerce specialist with a focus on customer engagement and SEO.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Seo

Other Skills

Open Box Deliveries [OBD]Organic SearchOff-Page SEOPayment and FraudEmail MarketingFinancial AnalysisFinancial ReportingFinanceMarketingProject ManagementCorporate LawGoogle AnalyticsSales OperationsDigital MarketingDigital Media

About

A passionate digital marketing and e-commerce enthusiast,on a journey to master the art of online business growth. With a strong foundation built through various side courses,continuously expanding my knowledge in key areas such as SEO, social media marketing, content creation, email marketing, and e-commerce strategies. My commitment to staying ahead in this dynamic field drives me to constantly seek out new learning opportunities and apply them in real-world scenarios. I thrive on the challenge of turning insights into actionable strategies that can boost brand visibility, engage audiences, and drive conversions. Whether it's optimizing a website for search engines, crafting compelling ad campaigns, or developing e-commerce stores that convert, I am dedicated to honing my skills and making a meaningful impact in the digital landscape. Let's connect and explore how we can collaborate to create innovative digital solutions!

Experience

10 mos

Total Experience

10 mos

Average Tenure

10 mos

Current Experience

Blinkit

Customer Relationship Manager

Jun 2025 – Present · 10 mos · Gurugram, Haryana, India · On-site

The Customer Relationship Manager (CRM) is a key player in our Customer Delight team, responsible for building, nurturing, and maintaining strong relationships with Blinkit's customers. Mainly we operate the Open Box deliveries of HOV items, handling more than 2 lakh per day sales, and on festivals more than 2 crores in sales per person. This role focuses on proactive engagement, issue resolution, and ensuring a consistently positive customer journey. We also do various fraud and payment checks before proceeding such orders.

Customer Relationship Management (CRM)Open Box Deliveries [OBD]