Gaurav Modi

Operations Associate

Indore, Madhya Pradesh, India13 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Extensive experience in TIBCO and MuleSoft products.
  • Strong troubleshooting and product support skills.
  • Proficient in cloud technologies and SQL.
Stackforce AI infers this person is a SaaS support engineer with expertise in integration technologies.

Contact

LinkedIn

Skills

Core Skills

Product SupportTroubleshooting

Other Skills

CommunicationIT EscalationAnalytical SkillsDebuggingTransport Layer Security (TLS)Creative Problem SolvingVoice of the CustomerSQLRVMicrosoft OfficeJavaUnixAmazon S3XMLTomcat 6

About

Support Professional with experience in TIBCO and MuleSoft Products, UNIX, SQL, Docker, AWS, Cloud Technologies

Experience

13 yrs 1 mo
Total Experience
2 yrs 1 mo
Average Tenure
2 yrs 7 mos
Current Experience

Atlassian

Senior Product Support Engineer

Oct 2023 – Present · 2 yrs 7 mos · India · Remote

Salesforce

Support Engineer

Aug 2021 – Oct 2023 · 2 yrs 2 mos · Hyderabad, Telangana, India

Product SupportTroubleshootingCommunicationIT EscalationAnalytical SkillsDebugging+3

Tibco

Support Engineer

Nov 2016 – Aug 2021 · 4 yrs 9 mos · Pune Area, India

  • Working on various TIBCO Product Suites such as TIBCO Adapters and Plugins, TIBCO BW 5.x, 6.x and BWCE, EMS, RV, TIBCO Admin, TEA, Hawk, Flogo Connectors.
Product SupportTroubleshootingCommunicationIT EscalationAnalytical SkillsDebugging+3

Upside learning solutions

SE

Nov 2014 – Nov 2016 · 2 yrs · Pune

  • Working on SQL server, Upside LMS portal, Customisation and Designing of LMS, Server Maintenance, Creating Trial links and Deployment for the prospect clients, Helpdesk, Resolve Server Monitoring Issues
Product SupportTroubleshootingCommunicationIT EscalationAnalytical SkillsDebugging+3

Trenchant technologies, ltd a division of hold brothers

Remote Trader

Oct 2013 – Oct 2014 · 1 yr · Pune-

  • Day trading on various equities listed on NYSE and NASDAQ in Wall Street market which comprises of various skills such as Tape reading, Chart reading, News analysis, Stock screening , Knowledge of refreshers etc.

Universal training solutions pvt. ltd.

Subject Matter Expert

Apr 2013 – Nov 2014 · 1 yr 7 mos

  • Editing, Proof Reading, Instruction Designing, Content Development, Formatting, Support issues, LMS - Blackboard, SQL, ERP and Unix.
Communication

Capstone securities and analysis pvt. ltd. pune

Wall Street Trader Learner

Apr 2013 – Oct 2013 · 6 mos · Pune Area, India

  • Wall Street Trading through Tape and Chart reading

Education

Mandsaur Institute Of Technology

BE — Computer Science

Jan 2008 – Jan 2012

Rajiv Gandhi Prodyogiki Vishwavidyalaya

Bachelor of Engineering (BEng) — Computer Science

Jan 2008 – Jan 2012

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