Oct 2008 – Apr 2011 · 2 yrs 6 mos · Bangalore Urban, Karnataka, India

• Reporting
• Scrutinized the reports as required by the quality standard
• Sending the reports for approval.
• Coordinating with both client and accreditation body until certification is issued.
• Marketing
• Coordinate with the prospective clients.
• Schedule meeting with prospective clients and represent the company.
• Converted prospective clients into client base.
• Systems
• Organize all the activities involved in carrying out internal quality audits with Q.M.R. to check whether system is in conformance with the documented procedures.
• Responsible to ensure that the latest versions of relevant records are available to the users concerned.
• Check Departmental head files containing copies of procedures, formats and job descriptions etc.
• Coordinates with relevant personnel
• Assist / Suggest Q.M.R. in developing training plan for management and staff.
• Discusses the minutes of management review meeting with Quality Management Representative and takes guidance for the future line of action.
• Maintains files of the minutes of the meeting
• Training
• Organizing both internal and external training sessions based on client’s requirements.
• Scheduling of training sessions, and booking / notifying all relevant parties.

Sep 2003 – Oct 2005 · 2 yrs 1 mo · Bangalore Urban, Karnataka, India

• Client Interaction
• Single Point of contact (SPOC) for the client with respect to getting requirement, matching the requirement with the desired profiles
• Initial screening and selection of profiles.
• Scheduling of interviews and coordination thereof.
• Feedback information collections.
• Business development
• Coordinate with prospective client to increase visibility within the IT industry.
• Schedule meeting with prospective clients and represent the company.
• Converted prospective clients into client base.
• Operations
• Communication of the requirements with team member and coordination thereof.
• Putting standard operating procedures (SOPs) in place catering to different needs of the client.
• Coordinating regular meetings with the team to address any operational issue and setting the expectations right

Nov 2002 – Mar 2003 · 4 mos · Hyderabad, Telangana, India

• Handling customer queries over the phone for the Credit Card Division for Home Depot one of the largest chain stores in the US. Customer queries include billing statement inquiries; account information; clarification on the a/c, selling benefits.

Dec 1999 – Apr 2002 · 2 yrs 4 mos · Chennai, Tamil Nadu, India

• Recruitments and Separations
• Managing Recruitments and Separations for Chennai and Mumbai
• Worked in coordination with the Vice President – People in analyzing man power requirements
• Sourcing Fresh Consultants
• Analyzing candidate suitability through prescribed tests and interviews.
• Short listing candidates
• Coordinating with consultants until the candidate joins.
• Conducting Preliminary HR Interview
• Automated the process of recruitments with standard template utilities and continuous tracking of status.
• Responsible for processing clearance and making out release letters when an employee leaves the organization.
• Coordinating for exit interviews with the employee who leaves the company.
• Training
• Conducting Induction Training for all new Employees
• Organizing project related Training Programs
• Payroll & Leave
• Ensuring the implementation of the compensation and benefits package.
• Responsible for maintaining the leave records of the employees
• Other Activities
• Involved in designing various HR related forms and manuals.
• Creating various HR process for ISO 9001:2000 Certification (Certified in Dec 2001)
• Handling Visa Processing.