Jun 2023 – Aug 2024 · 1 yr 2 mos · Trichur, Kerala, India · Hybrid

• Expanded active fleet by 70% (from 700 to 1200+ DPs in 12 months) through targeted sourcing campaigns, partner referrals, and high-impact field activations.
• Recognized 4 times among Top 3 Fleet Managers (Pan-India) and awarded ‘Rising Star – Logs Team’ for AY2023.
• Led festival operations during Thrissur Pooram, achieving ATH order volume by streamlining logistics, launching tailored incentives, and ensuring on-ground execution.
• Reduced churn by 6% and improved partner retention through engagement programs, recognition initiatives, and issue resolution within SLA.
• Drove Guruvayur zone expansion into Chavakkad, boosting local business by 40% and growing fleet strength via focused onboarding efforts. Collaborated with sales teams to align restaurant availability with DP capacity, solving delivery bottlenecks and enhancing end-to-end service reliability.
• Applied historical data and local insights to forecast demand spikes and deploy proactive field strategies, ensuring operational agility and SLA compliance.

Oct 2022 – Apr 2023 · 6 mos · Ohio, United States · Remote

• On Contract for 6months
• Monitoring SAP for order fulfillment and troubleshooting any order delays between 3 Warehouses
• Creating STOs
• Supporting 16 retailer portals for SLA expectations such as order alerts, modifications, etc.
• Processing sample and replacement orders and communicating the tracking information
• Credit release requests to Finance for Ecommerce Customers
• General SAP based support such as sharing inventory reports

Aug 2021 – May 2022 · 9 mos · Kochi, Kerala, India

• Heading Linehaul operations Pan-Kerala.
• Key roles include-
• Vehicle placement and Vehicle planning according to Hub pendency also keeping Costing in control.
• Past Route Data analysis & Execution of New route plans
• Vendor management and Vendor development.
• Fleet planning based on forecast
• Distance & Transit time inputs for all OD pairs.
• Align vehicle fleet plan with stakeholders (FC, SC, LM, SF)
• Pilot run & feasibility check.
• Training team on Hub operations and Vehicle tracking, vendor management and vendor development, prioritizing and marking Shipments based on ageing, Vehicle space utilization.
• In-transit break-down recovery/rescue planning
• Inbound Outbound ops.
• Monitor Damage control and quick resolution for Damaged shipments.

Jan 2021 – Aug 2021 · 7 mos · Chennai, Tamil Nadu, India

• Problem Solving team is basically the backbone of the Operations Team.
• Key roles include-
• >> connecting high ageing shipments (>48hrs) to NDC (Next Destination Centre) and maintaining the shipments ageing below 24hrs.
• >> Prioritizing and marking Shipments based on ageing, Vehicle space utilization, B2B carting, B2C carting, Flash shipments which improves the USL(Unified Service Level) performance of the Hub Operations.
• >> Managing the FLMS team and maintaining the floor ops performance above 95% which include Put Compliance and Inventory Accuracy.
• >> Monitor Damage control and quick resolution for Damaged shipments.
• >> Handling the Short Send and Short received cases and resolving it by working hand in hand with the Security Team.

Oct 2020 – Dec 2020 · 2 mos · Chennai, Tamil Nadu, India

• Maintain updated and accurate records of inventory,
• including transfers, damages, returns etc. as per
• optimum level cycle.
• Develop and implement improvements to existing
• operational procedures in order to maximize
• efficiency and cut operations costs by Listing Quality
• Control.
• Engage the Team in developing their understanding
• of Customer Experience and knowledge of what
• Customers actually needs/expects.
• Monitoring Damage Control and Reduction of
• Shipments during transit.
• Supporting Learning Guru's at station during DA
• training by taking training sessions of the DA's
• regarding customer interaction and DA grooming.
• Supporting on ground teams by monitoring day to
• day activities, cash recon, escalation management
• and contingencies plan and execution.

May 2019 – Aug 2019 · 3 mos · VIKHROLI

• Handling the Production planning and Dispatch Operations.
• Procurement Planning and Analysis
• Identifying Cost leaking loopholes in current SC mapping and rectifying it.
• Route Planning for effective and on time distribution.
• Per month Dispatch planning for pan India by analyzing forecast data .
• Vendor Development and customer relationship

Dec 2016 – Mar 2019 · 2 yrs 3 mos · Trivandrum, Kerala, India

• Responsible custodian of hosting an event right from the Procurement, transportation, Staffing, Budgeting, event designing and Customer service.
• Directs events team and staff and oversees all operations from development, production, designing and right up to delivery.
• Warehouse Operations- Maintain updated and records of inventory, including transfers, damages, returns etc.
• Procurement of materials and Props required for events by keep a check on quality and budget.
• And ensured host of event was pleased whilst building strong communication ties and excellent rapport
• Negotiate contracts with third-party vendors.
• Responsible for all event staff hires and trains new employees as well as provides leadership, motivation, direction and support to the current team.
• Coordinate and execute event logistics for off-premise events.