Camellia Paul

Operations Associate

Hyderabad, Telangana, India10 yrs 2 mos experience

Highly Stable

Key Highlights

Expert in global escalation management.
Proven track record in risk assessment and compliance.
Passionate about enhancing digital safety.

Stackforce AI infers this person is a Trust & Safety expert in the tech industry.

Contact

Skills

Core Skills

Operations ManagementRisk AssessmentIncident Management

Other Skills

Strategic incident resolutionStakeholder collaborationPolicy interpretationPeople ManagementDocumentationEmployee TrainingPeople DevelopmentStaff DevelopmentTraining & DevelopmentTraining DeliveryIncident Investigation

About

Hey there! With nearly a decade of experience in global escalation management, I specialise in solving high-impact, time-sensitive challenges at the intersection of policy, risk, compliance, and user safety. At Google, I am regional operations strategist for policy escalations, partnering with cross-functional teams — from legal to developer relations — to safeguard platforms against fraud, abuse, and emerging threats. Whether it's steering complex incident triage, launching zero-resurgence programs, or decoding bad debt patterns — I thrive in chaos, bring clarity to ambiguity, and act as the connective tissue between frontline operations and leadership. My work is consistently recognized for driving measurable outcomes and improving operational resiliency across programs. 💡 What I Bring to the Table: * Strategic incident resolution across global markets * Stakeholder & cross-functional collaboration * Policy interpretation & enforcement ops * Risk assessment, fraud detection & compliance analysis * Root cause analysis & continuous improvement * Operations Management * People Management * Training and Mentorship I’m passionate about making digital ecosystems safer and smarter — while building workflows that scale with integrity and precision. 📬 Let’s connect if you’re passionate about trust & safety, operations excellence, or just love solving hard problems with purpose.

Experience

10 yrs 2 mos

Total Experience

6 yrs 3 mos

Average Tenure

3 yrs 10 mos

Current Experience

Google

Regional Operations Manager, IN

Jul 2022 – Present · 3 yrs 10 mos · Hyderabad, Telangana, India

Senior Strategist for INDIA region - Google Play and Android | T&S

Strategic incident resolutionStakeholder collaborationPolicy interpretationRisk assessmentOperations ManagementPeople Management

Amazon

4 roles

Incident Manager | POE, Global Marketplace

Promoted

Feb 2021 – Dec 2021 · 10 mos

Recognizing, managing, and resolving time-sensitive escalations.
Analyzing data from a range of sources to detect potential danger indicators.
Tracking and recording occurrences from the first detection through ultimate resolution.
Acting as a technical expert and liaison to legal personnel, as well as explaining incident information
Collaborating with specialists to correlate threat assessment data.
Keeping an eye on external data sources to keep the danger situation up to date.
Trend analysis of incoming issues, identifying root causes, and suggesting preventatives to avoid future occurrences.
Hiring and developing specialists with critical thinking for our Specialized Risk Teams.

Incident ManagementDocumentation

STA Training Specialist

Jun 2019 – Mar 2020 · 9 mos

Worked as a specialist responsible for creating and maintaining training material for various RA programs.
Delivered instructor led training both in-class and virtual classes for new hires, new skills (cross-training), and tenured Investigators.
Demonstrated expertise in facilitating, planning, implementing and assessing blended learning in training as well as regular observation sessions.

Senior Risk Specialist

Promoted

Jul 2017 – Mar 2020 · 2 yrs 8 mos

TRMS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Investigate suspicious activity and behavior that could pose a risk to our customers on the Amazon websites.

Risk Investigator

Sep 2014 – Jul 2017 · 2 yrs 10 mos

Transaction Risk Management Systems (TRMS) is the Amazon organisation that is dedicated to preserving customer trust. Our mission is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. We enable customers to transact with confidence throughout the Amazon ecosystem by building fraud and abuse risk management tools that are applicable across business lines, geographies, product types and payment methods.