Jordan Norlen

VP of Engineering

Minneapolis, Minnesota, United States28 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led cultural transformation in a 2,000 engineer organization.
  • Achieved 40% reduction in incident resolution time.
  • Directed enterprise growth initiatives across multiple teams.
Stackforce AI infers this person is a SaaS Engineering Leader with expertise in scalable systems and incident response.

Contact

Skills

Core Skills

Engineering LeadershipIncident ResponseScalable Systems ArchitectureIndustrial Engineering

Other Skills

Organizational ChangePeople ManagementEngineering ManagementCloud Infrastructure (AWS, Azure)Talent DevelopmentCross-functional Team LeadershipIncident ManagementChange ManagementOrganizational Change ManagementLeadershipTeamworkManagementProject PlanningLinux System AdministrationASP.NET

About

Engineering leader with 27 years of experience building secure, scalable systems and high-performing teams. I believe in empowering people to lead from where they stand—creating environments of trust, psychological safety, and shared purpose. My goal as a leader is simple: build teams that want to do the right thing for the business, not because they have to, but because they believe in the mission. I drive business growth by investing in people, removing friction, and building systems that scale—organizationally and technically. Whether in incident response, enterprise onboarding, or internal tooling, I lead with curiosity, context, and care.

Experience

28 yrs 3 mos
Total Experience
6 yrs
Average Tenure
9 yrs 3 mos
Current Experience

Github

6 roles

Staff Engineering Manager

Jan 2023Present · 3 yrs 3 mos

  • As the leader of GitHub’s Incident Response team, I drove cultural and operational transformation across a 2,000 engineer org. I owned end-to-end tooling, processes, and training, helping the company scale its response capabilities in a high-reliability environment.
  • Reduced incident resolution time by 40% through systemic framework redesign.
  • Led company-wide IR training effort across 3,000+ engineers.
  • Decreased annual downtime hours by 52% by resolving root-cause issues.
Engineering LeadershipOrganizational ChangePeople ManagementScalable Systems ArchitectureEngineering ManagementCloud Infrastructure (AWS, Azure)+6

Director of Engineering

Promoted

Sep 2022Dec 2023 · 1 yr 3 mos

  • Directed the Enterprise Experiences organization (~50 engineers across 5 teams) to support enterprise growth and launch new products at scale. Partnered cross-functionally to drive compliance, scalability, and onboarding innovation across critical customer-facing systems.
  • Co-led GitHub's Fundamentals program, ensuring company-wide alignment with security, availability, accessibility, and privacy standards.
  • Shipped a new enterprise migrations framework to streamline onboarding for major accounts.
  • Launched trials and onboarding for a new product line by coordinating execution across 4+ teams.
Engineering LeadershipScalable Systems ArchitectureCloud Infrastructure (AWS, Azure)LeadershipCross-functional Team LeadershipTeamwork+2

Staff Engineering Manager

Sep 2021Sep 2022 · 1 yr

  • Managed the Audit Log and Administrative Experiences teams responsible for real-time compliance visibility and enterprise administration tooling. Acted as the Fundamentals program representative to champion reliability and quality across the org.
  • Delivered $350k/yr in revenue support by aligning product capabilities with enterprise sales needs.
  • Developed executive-facing data visualizations for leadership briefings, public events, and brand marketing.
  • Led quality and security initiatives across the Enterprise org through cross-functional Fundamentals engagement.
Engineering LeadershipScalable Systems ArchitectureCloud Infrastructure (AWS, Azure)LeadershipManagementProject Planning+3

Senior Engineering Manager

Promoted

Sep 2019Sep 2021 · 2 yrs

  • Led engineering teams responsible for Repositories, Compliance, and Administrative Experiences—delivering key enterprise features while establishing foundations for org-wide collaboration.
  • Spearheaded cross-team operational improvements, improving velocity and execution across functions.
  • Defined and documented cross-org workflows adopted company-wide.
Engineering LeadershipScalable Systems ArchitectureCloud Infrastructure (AWS, Azure)Cross-functional Team LeadershipOrganizational Change Management

Engineering Manager

Aug 2018Sep 2019 · 1 yr 1 mo

  • Managed internal tooling and file rendering during a critical transition period post-acquisition. Maintained high team engagement and delivery during cultural shifts and operational uncertainty.
  • Resolved key security and reliability issues critical to the success of GitHub's Microsoft acquisition.
  • Retained 100% of team members through organizational change.
Engineering LeadershipScalable Systems ArchitectureCloud Infrastructure (AWS, Azure)Organizational Change Management

Senior Software Engineer

Jan 2017Aug 2018 · 1 yr 7 mos

  • Provided engineering leadership on enterprise support tooling and compliance initiatives during GitHub’s acquisition phase. Ensured systems met evolving enterprise SLAs while enabling growth.
  • Designed and implemented internal tooling to uphold enterprise SLOs/SLAs during customer incidents.
  • Contributed to key compliance and refactoring efforts ahead of Microsoft acquisition.
Engineering LeadershipScalable Systems ArchitectureCloud Infrastructure (AWS, Azure)

The nerdery

5 roles

Principal Software Engineer

Promoted

Jan 2016Jan 2017 · 1 yr · Bloomington, MN

  • Continued to build out our Ruby on Rails development team; achieving a 95% success rating on delivering projects on time, on budget and within agreed upon features for our clients. Tackled organizational issues such as HIPAA compliance and setting technical standards across the company to ease developer onboarding and create consistent products. Developed, planned and executed large scale architectures to support user and complexity scaling for Fortune-500 customers.
Engineering LeadershipScalable Systems ArchitectureCloud Infrastructure (AWS, Azure)Organizational Change Management

Development Team Lead

Jan 2014Jan 2016 · 2 yrs · Bloomington, MN

  • As a development team lead, I was now responsible for resourcing and project management within our Ruby on Rails team. The Nerdery is a client-facing contract-based company that builds software at the request of others; so balancing available resources and best-fit developers is a paramount activity. In addition to ensuring proper resourcing and staffing; I also continued to be responsible for growing and enhancing our Ruby on Rails offering as well as enhancing my .NET skill-set through many successful projects.
Engineering LeadershipScalable Systems ArchitectureCloud Infrastructure (AWS, Azure)Organizational Change Management

Principal Software Engineer

Promoted

Jan 2013Jan 2014 · 1 yr · Bloomington, MN

  • With the groundwork laid from my previous position, this position allowed me to continue growing our Ruby on Rails offering by acting not only as a first-mover in the company; but as a guide and mentor to the team that was developing surrounding Ruby on Rails. I was still responsible for high quality code being delivered in software projects across many languages (including .NET, GoLang and Python); but my purpose was driven more towards helping my mentees achieve high quality code and ensuring continued technical excellence.
Engineering LeadershipScalable Systems ArchitectureCloud Infrastructure (AWS, Azure)

Senior Software Engineer

Jan 2012Jan 2013 · 1 yr · Bloomington, MN

  • In this position I was responsible for managing several team-based software projects, with a variety of languages (including .NET, Ruby on Rails, Sinatra and PHP), in addition to building The Nerdery's offering of Ruby on Rails as a technology offering. It was in this position that I began building a team of individuals who would ultimately allow The Nerdery to properly offer Ruby on Rails as a core competency.
Engineering LeadershipScalable Systems ArchitectureCloud Infrastructure (AWS, Azure)

Software Engineer

Jan 2011Jan 2012 · 1 yr · Bloomington, MN

  • Acted as a production software engineer on several high profile applications leveraging C#, ASP.NET MVC and WCF. While in this position I was responsible for the successful creation, deployment and maintenance of several highly complex and trafficked web applications.
Scalable Systems ArchitectureCloud Infrastructure (AWS, Azure)

Anthem control

Industrial Controls Engineer / IT Administrator

Aug 2009Jan 2011 · 1 yr 5 mos

  • Worked as an industrial controls engineer and IT administrator; developing control systems for municipal water treatment plants in a high stakes environment. In addition to industrial engineering, I also acted as a software and systems engineer building a remote web based monitoring platform and accompanying hardware to allow our engineers and plant operators to securely access their plants from anywhere in the world.
Engineering LeadershipIndustrial EngineeringLinux System Administration

W3i

Software Developer

Jan 2008Jul 2009 · 1 yr 6 mos

  • Worked with ASP.NET to create highly scalable solutions for advertising software and helped drive adoption of MVC based practices a well as early introduction of test driven methodologies. During this time I thrived in a team based environment and honed my skills in performant web based engineering.
Scalable Systems ArchitectureASP.NETOnline AdvertisingAdvertising

N/a

Independent Contractor

Jan 2000Feb 2008 · 8 yrs 1 mo

  • I've taken numerous short-term contracts performing a variety of services from web design, software engineering to networking infrastructure build-outs for an ISP.

Geronimo development corporation

Chief Engineering Officer

Jan 1998Feb 2008 · 10 yrs 1 mo

  • Worked as the lead developer and systems administrator; building and maintaining both our desktop and web-based legal research software. During my time at this position I was responsible for our internal network and software systems and built a web-based version of our desktop application that has continued in operation for multiple decades.
Engineering LeadershipPHPLinux System AdministrationWindows System Administration

Education

St. Cloud State University

Management

Jan 2002Jan 2008

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