Jul 2016 – Jul 2022 · 6 yrs · Austin, Texas Area · Remote

• Acted as a Business Process Analyst and Subject Matter Expert.
• Proactively identified and mitigated project risks and challenges.
• Reviewed complex project deliverables, including charters, design documentation, test plans, and risk assessment plans.
• Developed system use cases and requirements, guiding their implementation.
• Translated requirements into user stories with detailed acceptance criteria.
• Documented business rules through process models and cross-functional process flows.
• Facilitated Agile ceremonies with development teams and stakeholders.
• Conducted SQL searches and internal website searches to identify potential HIPAA violations.
• Analyzed defects in state systems through Service Requests.

Feb 2013 – Oct 2015 · 2 yrs 8 mos · Austin, Texas Area

• I worked as a Business Analyst with the title of Project Program Management Specialist. My duties included; Collecting requirements for different projects, documented processes, developed reports using Microsoft Dynamics CRM, SSRS and Troux reporting services. I was also the liaison between IT and business partners. I validated reports.

Jan 2013 – Sep 2013 · 8 mos · Austin, Texas Area

• This was my first position as a Data Analyst and I learned a lot of concepts and tools used for Data Analytics. I am now proficient in Microsoft Visio 2010 and have made many Visio Diagrams based from SQL queries and databases. I am also knowledgeable in building SQL queries and executing them. I also have a working and learning knowledge of Informatica. And have recently learned to use ER studio. I have learned alot in the year of working at AMD and im excited to learn more and advance in this career path.

Mar 2012 – Jan 2013 · 10 mos · Austin, Texas Area

• Helped clients locate and apply for jobs. Helped clients navigate the web to locate jobs. Helped clients learn how to use computers and how to log in and use their emails.

Mar 2012 – Jan 2013 · 10 mos

• Summaries of Responsibilities:
• Various responsibilities were given out every year including but not limited to;
• Cleaning elderly San Marcos citizens yards
• Cleaning various schools around San Marcos
• Helping with repairs in peoples house
• Cleaning the streets of San Marcos

Aug 2010 – Jan 2013 · 2 yrs 5 mos

• As a customer service agent at Best Buy I, help customers do returns and exchanges for products. I also help customers order products from Best Buy.com and also through our warehouses. I also help resolve customer issues, dealing with money, products, and customer experiences. I also balance the safe and count all the tils in the building at the end of the night to make sure the deposit is correct. I also have manager overrides and the ability to void out transactions.

Jan 2010 – Jan 2013 · 3 yrs

• Summaries of Responsibilities:
• Help customers with their returns and exchanges
• Handle challenging customers and help solve the issue
• Handle cash and register tills and balance safe totals

Jan 2010 – Dec 2010 · 11 mos

• Summaries of responsibilities:
• Helped clients with barriers like; criminal backgrounds, recently released from prison, homeless apply and obtain jobs.
• Helped clients learn computer skills like using Microsoft office, using the internet, and logging in and using different websites.
• Talked to clients about their backgrounds and barriers to get a better feel of where they are coming from to have a better insight on where to find jobs for each specific client.
• Talked to clients about their day and helped them through certain problems they were having.
• Bobcat Build-San Marcos 2006,2008,2009,2010

Nov 2009 – Jan 2010 · 2 mos

• At Telenetwork I helped customers over the phone troubleshoot the problems they were having with their internet. I would have to figure out what was wrong with the connection and walk the customers through step by step on how to fix the problem. I would also help customers add passwords to wireless netoworks.

Oct 2008 – Oct 2009 · 1 yr

• As a cashier at HEB I was the last part of the customers experience at HEB I made sure that customers found everything they needed and their experience was to their liking. I checked out customers grocery's and made sure that they had everything they needed.