Aug 2022 – Present · 3 yrs 8 mos · On-site

• Key Responsibility
• Performed risk and control gap analyses, implementing strategies that improved compliance and reduced operational risk across trading operations.
• Planned and facilitated risk governance forums, delivering actionable insights to senior leadership and improving responsiveness to emerging risks.
• Developed Key Risk Indicators (KRIs) and performance insights using data analytics to support proactive risk management.
• Led cross-functional stakeholder engagement and change management initiatives to ensure successful adoption of compliance frameworks, policies, and training programs.
• Ensured consistent alignment with internal policies and external regulatory requirements, reinforcing Shell’s strong compliance culture.
• Championed digitalization efforts to streamline processes and enhance data-driven decision-making.
• Key Achievements
• Led Power BI digitalization projects, enhancing reporting efficiency and reducing maritime safety risks.
• Developed a Power BI training dashboard that enhanced leadership oversight of staff training compliance.
• Designed and launched a customs compliance e-learning course for over 300 users, aligning content with regulatory standards and business needs.
• Automated email reminders using Microsoft Power Automate, improving efficiency in Business Continuity Management.

Jun 2019 – Aug 2022 · 3 yrs 2 mos · On-site

• Key Responsibility
• Acted as subject matter expert to identify, drive, and manage process and system enhancements within the Ethics & Compliance (E&C) due diligence process, improving efficiency and reducing risk exposure.
• Led the global rollout of a new E&C Due Diligence system, managing the full lifecycle from requirements gathering to deployment.
• Served as delegated product owner for the E&C Due Diligence system, overseeing requirements definition, system design, and user acceptance testing. Collaborated with cross-functional teams to ensure smooth implementation of IT changes and drive continuous improvement.
• Designed and executed change strategies, including stakeholder engagement, training, and communications, ensuring smooth adoption across global teams.
• Delivered performance insights through data analysis and reporting, generating metrics such as due diligence completion rates and assessment outcomes to inform governance and risk decisions.
• Acted as focal point for internal and external audits, managing queries and providing documentation to support audit activities.
• Key Achievements
• Successfully launched a new E&C Due Diligence system, streamlining and automating fragmented processes to improve compliance, data quality, and user experience.
• Led legacy system decommissioning and data migration, ensuring compliance with data retention policies and partnering with third-party vendors to manage historical records.
• Collaborate with Legal SME to develop a new risk assessment methodology, simplifying due diligence and screening requirements and successfully reduce screening workload by 30%.
• Authored guidance on ownership and control documentation for counterparties across jurisdictions, significantly reducing submission errors.
• Improved due diligence turnaround time for China Lubes business by bridging communication gaps between Legal SMEs and business teams through effective translation and engagement.

Oct 2014 – Jun 2019 · 4 yrs 8 mos · On-site

• Key Responsibility
• Conducted in-depth due diligence on business partners, including ownership verification and red flag identification to prevent non-compliant engagements.
• Screened counterparties against international databases (e.g., Dow Jones, FCPA Blog, Dun & Bradstreet) to detect sanctions violations and mitigate compliance risks.
• Guided business units on Shell’s Due Diligence framework to strengthen risk management and ensure compliance with ABC, AML, and Trade Controls.
• Managed the QA process through sampling checks of completed cases to ensure assessment accuracy and uphold team quality standards.
• Key Achievement
• Served as Acting Team Leader for six months, leading a team of seven, overseeing workload distribution, coaching, and quality monitoring.
• Supported process improvement and standardization initiatives to enhance team efficiency and performance.
• Developed management reports and KPIs (e.g., Monthly Metrics, ABC/AML Quarterly Reports) to deliver actionable insights for decision-making.
• Supported due diligence for an IT vendor sourcing project, ensuring timely and compliant delivery.
• Identified response bottlenecks through data analysis and reduced pending business cases by 10% through strategic planning and effective communication.