Jun 2018 – May 2022 · 3 yrs 11 mos

• Managed a team of 8 analysts through multiple large scale product launches, overseeing their career growth and project capacity
• Facilitated team recognition efforts and oversaw career progression for a team of 30 QA specialists
• Identified inefficiencies in processes and worked to implement improved plans to increase efficiency and ensure scalability within the organization
• Coordinated with engineering to implement automation test practices during all stages of development, facilitating the migration to CI/CD release cadences
• Organized company wide testing sessions and coordinated with stakeholders to identify potential issues before major releases
• Coordinated with engineering teams to evaluate testing needs across the organization
• Allocated and organized QA resources based on product needs

Jan 2018 – Jun 2018 · 5 mos · Pleasant Grove, Utah

• Created onboarding and training processes for QA to scale effectively as a new organization
• Executed functional testing on proprietary Drone hardware
• Formulated test cases and test plans for government Drone and Radar software
• Collaborated with executives and internal development to create a road map,
• and integrate a release plan for future software releases

May 2017 – Jan 2018 · 8 mos · Provo, Utah Area

• Responsible for daily smoke test reports, bug database management, as well as writing and executing test plans
• Direct communication with internal and external production, development, and engineering on high profile projects using a new VR platform
• Organized data collections, and provided live support for multiple projects
• Assisted in creating new testing methods for a proprietary VR SDK

Feb 2017 – May 2017 · 3 mos · Baton Rouge, Louisiana Area

• Communicated effectively with external partners to create test cases surrounding new feature implementation in EA titles
• Trained new team members the fundamentals of QA
• Performed test verification on iOS and Android devices
• Audited multiple bug databases, and communicated any discrepancies that may potentially impact our release cadence
• Performed, assigned, and supervised daily test runs
• Proactively wrote documentation to assist in troubleshooting issues across newly released platforms
• Worked closely with the Compliance team, and assisted in coordinating large-scale, multiplayer tests

Apr 2015 – Aug 2015 · 4 mos

• IP Security.
• Checked in and checked out builds to QA quickly and efficiently, while maintaining the standard for organization to ensure internal customer satisfaction.
• Worked with IT to manage any incidents that may have occurred, be they hardware or network related. Proactive in writing training documents, and documenting hardware repair procedures.
• Was able to troubleshoot and resolve problems quickly and without error regarding physical hardware, as well as eliminate redundancies within the RPM Lab.
• Drove communication with an emphasis on visibility and transparency, to have an open work environment, and ensure that there were no discrepancies in information between team members.
• Repaired and replaced disk drives, automator elevators, and installed appropriate firmware versions to maximize hardware efficiency.
• Worked closely with service support and hardware management teams in Madrid, Spain, and Bucharest, Romania to guarantee uniformity in procedures between studios.

Apr 2014 – Apr 2015 · 1 yr

Apr 2013 – Apr 2014 · 1 yr