Bhanu Pratap Sharma

Operations Associate

Agra, Uttar Pradesh, India13 yrs 2 mos experience

Highly Stable

Key Highlights

Over 6 years of IT administration experience
Expert in network management and troubleshooting
Proficient in managing enterprise antivirus solutions

Stackforce AI infers this person is a skilled IT Administrator with expertise in network management and technical support.

Contact

Skills

Core Skills

Technical SupportNetwork AdministrationCybersecurityNetwork ManagementDigital Education Management

Other Skills

Ticketing SystemsSystem ConfigurationSoftware ManagementRemote TroubleshootingNetwork TroubleshootingSystem ManagementData Backup And RecoveryManage NASNetwork Infrastructure ManagementCybersecurity MeasuresComputerized SystemsVoice/Remote Technical SupportNetwork Connectivity ManagementDigital Class ManagementManage Firewall user policies and security

About

Manage Firewall (Cyberoam & Sophos) for day to day activity. Troubleshoot IT-related issues and requirements. Successfully manage Virtual machine ESXI. Manage Designing Software like Coral and Adobe Versions along with its licensed and cracked. Operate attendance machine activity also. Configure and manage IP Phones. Managing enterprise antivirus Symantec/Quick Heal/ Kaspersky administrative kit, Manage DVRs for all branches and manage point to point network with different locations.

Experience

13 yrs 2 mos

Total Experience

2 yrs 8 mos

Average Tenure

2 yrs 6 mos

Current Experience

Mediatek

Information Technology Support Engineer

Nov 2023 – Present · 2 yrs 6 mos · Noida, Uttar Pradesh, India · On-site

Provide first-line support for IT issues, including hardware, software, and network problems.
Troubleshoot and resolve technical issues remotely or on-site.
Assist users with software installation, configuration, and updates.
Perform regular system updates, patches, and backups.
Monitor system performance and ensure system security.
Maintain accurate documentation of IT processes and solutions.
Respond to user inquiries and support requests in a timely manner.
Conduct user training on IT systems and best practices.
Identify and escalate complex issues to higher-level support or specialized teams.
Analyze and troubleshoot network connectivity problems.
Work with vendors and service providers to resolve technical issues.
Maintain detailed records of support activities and resolutions.
Prepare reports on IT performance and issue trends.

Ticketing SystemsSystem ConfigurationSoftware ManagementRemote TroubleshootingNetwork TroubleshootingNetwork Administration+3

Agrawal group of publications

Information Technology Administrator

Aug 2019 – Aug 2023 · 4 yrs · Agra, Uttar Pradesh, India

Experienced IT Administrator with a proven track record in managing network infrastructure, optimizing system performance, and ensuring robust cybersecurity measures. Dedicated to enhancing operational efficiency and supporting seamless IT operations for organizations.

Remote TroubleshootingManage NASNetwork Infrastructure ManagementCybersecurity MeasuresNetwork AdministrationCybersecurity

Raghunandan money

Senior Technical Associate

Oct 2017 – Aug 2019 · 1 yr 10 mos · Agra, Uttar Pradesh, India

I have to provide voice/remote technical support for Odin/TWS/Bolt/CDAS/Vsat/VPN to all our clients and branches and manage Local office Network, local domain & provide support to all our Branches, Managing & Administration of Firewall, Cisco Routers, Cisco/Dell/Linksys/HP managed Switches and IP phones etc.
Managing & leading our dept. Team members & assisting them.
Identifies, diagnoses, and resolves network problems.
Configures, tests, and maintains LAN/WAN equipment and related services.

Remote TroubleshootingComputerized SystemsVoice/Remote Technical SupportNetwork ManagementTechnical Support

Mount hill academy

Senior Information Technology Support

Nov 2014 – Feb 2017 · 2 yrs 3 mos · Mathura, Uttar Pradesh, India

Manage all technext related works like, digital classes, Coordinate the teachers for content and technical queries, Manage organizations network connectivity and all systems should be sync with centralized content server. Manage day to day clerical and other academic works

Remote TroubleshootingComputerized SystemsNetwork Connectivity ManagementTechnical SupportNetwork Management