Jun 2021 – Nov 2021 · 5 mos · Bengaluru, KA, India

Jan 2021 – Jun 2021 · 5 mos

• Client: Invacare Corporation
• Project: S4 and C4 Support ecosystem setup and Operations Mgmt. for NA and APAC region
• Role: Program Manager
• Team Size: 24 consultants
• Responsibilities:
• Develop Support Ecosystem - Organization Structure , Capabilities, Talent, and Design – Provide a support framework where employees (current and new) can thrive and grow while delivering the services with operational excellence and high customer satisfaction
• Direct supervision of 24 consultants for the NA/APAC teams and indirect leadership for 50 Third party associates
• Lead communications and collaboration with key stakeholders across Market Rollout Heads , Development Workstream leads , Client Engagement VPs and Client Technical C-Suite
• Provide thought leadership and strategic direction down into everyday operations
• Provide coaching and direction to team members in relation to exception situations.
• Ensuring team members have the appropriate knowledge and skills to make necessary improvements to meet the service goals.
• Responsible for providing process optimization improvements - Monitor the key performance indicators and metrics to ensure results meet or exceed stakeholders expectations/commitments.
• Ensuring that the latest support Policies and Procedures are followed and adhered to.

Nov 2020 – Dec 2020 · 1 mo

• Client: Invacare Corporation
• Project: S4 and C4 / Ecommerce Transition for New Zealand and Canada
• Role: Project Manager
• Team Size: 12 consultants
• Responsibilities:
• Lead the transition programs For S4 and C4 implementations for NA and APAC Releases.
• Setup the transition Checklist to ensure seamless transition to BAU
• Setup the Hypercare process to ensure the release stability and handover of stable operations to support team.
• Setup the Support Team Structure , Plan resourcing and build high performing team to takeover the solution support from Development team and run the business.
• Ensure Process setup for Operations (e.g. Incident, Problem, Change, Release, Availability, Capacity, Service Asset & Configuration, IT Service Continuity, Service Catalogue, Service Level Management, Security), Service Management Tools (e.g. BMC Remedy, Web Portal), Service Operations (Server, Mainframe, Network, Monitoring )
• Setup Disciplined Governance and Gating Criteria to ensure stable operations in Support mode.

Oct 2020 – Nov 2020 · 1 mo

• Client: Timken India
• Project: Einvoice an Eway Bill Implementation
• Role: Project Manager
• Team Size: 8 consultants
• Managing a - team of technical and functional consultants and monitoring the work as per the project plan. Proficiently managing budgeting, team performance, resource planning, process setup and adherence, quality audits and management reporting.

Oct 2020 – Nov 2020 · 1 mo

• Client: Gail Gas
• Project: E-Invoice Implementation
• Role: Project Manager
• Team Size : 8 consultants

Oct 2017 – Nov 2017 · 1 mo

• Client : Ecotricity UK.
• Onsite Project Manager responsible to managing degrading client confidence and streamline the project delivery.

Feb 2017 – Sep 2020 · 3 yrs 7 mos

• Client : Domino’s Pizza
• Project Name: SAP IBP Implementation
• Role: Project Manager
• Team Size: 8 Consultants
• Managing a - team size of technical and functional consultants and monitoring the quality of work. Proficiently managing budgeting, team performance, resource planning, process setup and adherence, quality audits and management reporting.
• 1st Completely Offshore driven project successfully delivered with utmost client satisfaction.
• Responsibilities:
• Coordinate execution of the project from initiation through release utilizing SDLC methodologies & leveraging Agile/Scrum concepts.
• Driven integrated teams by working closely with product owners, architects, engineers, and quality assurance teams.
• Created baseline project plan for cost, resource, schedule and key performance indicators / milestones.
• Create Project Charter, Project management plan – escalation matrix, communication plan, reporting, governance and resource plan.
• Engaged with stakeholders to define requirements and delivery milestones.
• Managed and track the team velocity, financials, and other KPls in relation to the plan and published progress reports
• Managed and escalated delivery impediments, risks, issues, and changes.
• Effectively managed stakeholder reporting & engage with stakeholders in Stage Gate reviews/Quality gate and drive required results
• Facilitated workshops for requirement gathering and to reach decisions on key business process issues.
• Identified scope creeps and initiate the CR procedure.
• Ensured client connect and continuous feedback. Act on client feedback and ensure client satisfaction.
• Established and focussed on project standards, hygiene and quality factors.
• Staffing – Coordinating with service line & HR teams to ensure right skilled resources are on boarded on the project.

Jan 2017 – Jan 2019 · 2 yrs

• Client : Hawaiian Electric Company
• Project Name: SAP EAM Implementation
• Role: Project Manager
• Team Size: 60 Consultants
• Managing a - team size of technical and functional consultants and monitoring the quality of work. Proficiently managing budgeting, team performance, resource planning, process setup and adherence, quality audits and management reporting.
• Responsibilities:
• Developing and maintaining a baseline and detailed project plan for cost, time and scope.
• Handling multiple teams – Functional Team, ABAP, Basis, PI, BI, BODS, Conversions, Fiori, and Syclo.
• Clarifying the project scope and the project schedule
• Identifying potential issues to ensure optimal cost efficiency and minimize risks.
• Leadership reporting.
• Resource planning
• Planning of Risk mitigation, reporting structure, escalation matrix and processes creation and adherence.
• Decision making and providing strategic directions to the team.
• Defining project baselines and tracking the project progress.
• Acting on client feedback.

Jun 2016 – Dec 2016 · 6 mos

• Client : Aquarion Water Company
• Project Name: AWC CRM Implementation
• Role: Project Manager - SAP
• Team Size: 15 Consultants
• Responsibilities:
• Developing and maintaining a baseline and detailed project plan to track the progress of the project.
• Weekly and monthly reporting to the higher level management including milestone summary, key issues, risks, benefits, summary of costs incurred.
• Resource planning - allocation of the resources within the defined costs and identifying the roles and positions
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance
• Establishes standards, tools and procedures for use on the project.
• Focusing on project standards, hygiene and quality factors.
• Planning and preparing for internal and external audits- ISO and CMM.
• Coordinating activities across different organizational functions
• Ensuring Client Satisfaction through continuous feedback
• Managing project deliverables in line with the project plan.

Sep 2015 – May 2016 · 8 mos

• Client : UPPCO
• Project Name: SAP ECC, CRM and ISU Implementation
• Role: Associate Project Manager - SAP
• Responsibilities:
• Monitoring of project timelines and deliverables
• Client and Senior Management Status reporting.
• Manage resource planning, billing hours, status sheets, Ticket management, prioritize tasks and workloads in order of importance.
• Technical objects design and development – proxies, web services, Idocs, reports.
• Strong documentations and communication skills with ability to analyze and suggest solution to technical issues in the system.
• Implementation of BRF Plus for Dunning by collection strategy
• Monitoring all work in accordance with schedules and ensuring all the SLA’s are met and quality code/documents are delivered
• Responsible for resolving tickets within the predefined SLA which required co-ordination with functional, PI & Transport management teams
• Staffing – Coordinating with service line & HR teams to get the right resources & interview each candidate to ensure right skilled resources are on boarded on the project.

Sep 2014 – Aug 2015 · 11 mos

• Client : SAP Malyasia
• Project Name: SAP Utilities AMS - Tenaga Nasional Sdn Bhd
• Role: Onsite SAP Delivery Manager - Malaysia
• Responsibilities:
• Managing the day-to-day operational aspects of the project - goal setting, task assignments, work scheduling, announcements, problem solving, motivating, mentoring, performance evaluation, corrective feedback, weekly meetings and discussions.
• Providing client attention, routinely following up to ensure the highest level of client satisfaction.
• Monitoring and managing all contractors, consultants and third party suppliers
• Working closely with clients to understand their needs and arranging and managing all project related meetings.
• Attending client meetings & guiding them through processes
• Writing progress reports & presenting them.
• Producing & maintaining project management plans and producing timing, costing and scoping documentation.
• Updating project plan to include agreed changes.
• Negotiating difficult decisions with colleagues, senior management and client.
• Involved in recruitment of new staff for the project.
• Responsible for making sure that any gaps in performance or quality are quickly identified and addressed
• Managing the code and document reviews for all the tickets assigned to the team members.
• Monitoring all work in accordance with schedules and ensuring all the SLA’s are met and quality code/documents are delivered

Nov 2013 – Sep 2014 · 10 mos

• Client : Loudoun Water
• Project: IS-U and CRM Implementation
• Role: SAP Project Lead
• Responsibilities:
• Requirements gathering, designing of the solution, blueprinting the proposed solution, validating the solution, building and implementing solution.
• Plan training and support functions for the implemented solution.
• Presenting the weekly status reports to the leadership.
• Training, Mentoring & Motivating team members.
• Quality and Productivity improvements.
• Project Issues Escalation & Management.
• Monitoring the top priority & critical issue and provide necessary support to consultant to resolve the issue without breaching the SLA.
• Creating Letters for Dunning, Amortization Schedules, cash desk payments, payment lots, return lot, Lien customers and Account information, customer contact replication from ISU to ECC, spool control for Application forms, enhancements to reflect customer master details from CRM to ECC.
• Creating alerts in CRM and middleware configuration.

Jun 2012 – Oct 2013 · 1 yr 4 mos

• Client : Middle Tennessee Electric Member Corporation
• Project: Technical Upgrade, CRM Implementation and FICA Developments.
• Role: SAP Technical Team Lead
• Responsibilities:
• Co-coordinating with the onsite team and client for each development to be handled.
• Meeting all the deadlines from the offshore and handling all escalations reported for any team member.
• Assigning developments to the team for code development, peer review and code check.
• Providing training on IS-U to all new members in the team.
• Managing resource efficiency, resource billing and replacement.
• Configuration of CRM master data and Bdoc monitoring.
• Worked extensively on MDT’s and contract management process.
• Worked on Print Workbench, Function Modules , FICA – Return lot, cheque lot ,Incoming payments, Outgoing payments, payment lot, dunning , creditworthiness, Security deposit interest and transfer enhancements , Cask desk receipts, Billing enhancements ,CRM cash desk alerts, CRM business agreement creation, CRM identification types creation, RFC Function Modules, inbound and outbound Itron for meter reading upload and download.
• Implemented BRF Plus for dunning by collection strategy

May 2012 – Jun 2012 · 1 mo

• Client : Indraprastha Gas Limited
• Project: SAP ISU and SAP R/3 Technical Upgrade
• Role: SAP Team Lead
• Responsibilities:
• Analysis of all the custom objects currently present in the system.
• Worked on UCCHECK and SPUMG to find all unicode incompatible objects in the system.
• Analysis of Side Effect Report downloaded through solution manager and all the objects that will be impacted because of Unicode incompatibility.
• Creation of Draft Estimation Document and Impact analysis document for both Unicode and Upgrade Impacted Objects and defining SLA’s.
• Participating in the weekly meetings and ensuring all roadblocks are communicated to the client and preparing MOM for each meeting.
• Checking all modified objects by SAP using SPAU and SPDD and testing them to be working fine.
• Ensuring all data dictionary objects/ABAP Editor Objects are correctly activated.
• Resolving all ABAP related errors encountered during upgrade by finding and implementing different SAP Notes
• Raising OSS message in case of errors faced in standard functionality of the system.

Dec 2011 – May 2012 · 5 mos

• Client : GAIL Gas and Gail India Pvt. Ltd.
• Project: SAP ISU Implementation and SAP R/3 Functional Upgrade
• Role: SAP Technical Team Lead
• Responsibilities:
• Evaluating functional specifications and translating business processes into technical requirements.
• Participating in development of implementation strategies.
• Providing work effort and estimates for all the developments.
• Providing technical leadership by helping functional colleagues in providing workaround solutions, minimizing the efforts and deciding the kind of development needed to fulfill the business requirement.
• Preparing and reviewing documents for all developments in the team, and reviewing each development for the team to adhere to project standards, policies and naming standards.
• Analyze, design, construct, and test ABAP/4 programs, BDC’s, BAPI’s, Interfaces, Smartforms, Function Modules, BADI’s, Enhancements and Exits.
• Creating Variant Programs for Rate Steps defined in Billing Schema.
• Creating new Application forms and Smartforms.
• Uploading legacy data using EMIGALL.
• Creating custom variants for rate steps in Billing Schema.
• Involved in configuration of FI-CA, DM and Billing Master Data.
• Maintaining status trackers.
• Creating document templates.

Aug 2011 – Dec 2011 · 4 mos · Noida, Uttar Pradesh, India

• Client : IUBS - Integrated Utilities Business System
• Project: SAP Implementation Project
• Role: SAP Technical Consultant
• Responsibilities:
• Enhancement of Custom and Standard BAPI’s.
• Changes to Billing Reports.
• Creating documentation – technical specifications , code review checklist , transport log .
• Creating new Search Helps, Application forms and Smartforms.
• Worked on BADI’s.

Jun 2011 – Aug 2011 · 2 mos · Noida, Uttar Pradesh, India

• Client : Amul India Pvt. Ltd.
• Project: SAP R/3 Implementation
• Role: SAP Technical Consultant
• Responsibilities:
• Enhancement of BI data source.
• Changes in MM, FI, HR Reports.
• Enhancements in O2C process.
• Creating Authorization Objects

Sep 2010 – Jun 2011 · 9 mos · Noida, Uttar Pradesh, India

• Client : Ecotricity UK
• Project: AMS Support, ISU and CRM Upgrade
• Role: SAP Technical Consultant
• Responsibilities:
• Developing FI Reports - Pricing, Payment Advice, Payment Frequency, payment upload and Latest Bill.
• Developing BDC’s for FI Module.
• Worked on SAP Scripts, Smartforms and Application Forms.
• Worked on Screen Exits and enhancements.
• Creating Jobs and enhanced SAP Queries.
• Extensively worked on Data Dictionary Objects.
• Preparing documents Technical Specification, Review checklist, Unit Test Cases.
• Worked on SPAU and SPDD activities for Upgrade.
• Worked extensively on SAP Notes and SAP Marketplace during Upgrade.

Sep 2008 – Sep 2010 · 2 yrs

• Client: Adobe Systems Inc.
• Responsibilities:
• Developing and performance tuning of HR reports for Payroll, Benefits and Bonus.
• Reviewing and creating documentation - UTR, Technical Specification and code review checklist.
• Implementing BADI’s and exits for various validations in O2C.
• Developing Smartforms for Purchase Order, Domestic & Import Invoice, Sales Order Format, Voucher Printing & Price Comparison Sheet for Domestic and Import Vendors.

Jan 2008 – Aug 2008 · 7 mos