Piyush Panchal

CEO

Ahmedabad, Gujarat, India15 yrs 8 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Led development of flagship generative AI platform.
Executed over 100 proof-of-concept projects.
Managed large enterprise implementations seamlessly.

Stackforce AI infers this person is a seasoned leader in AI solutions for enterprise applications.

Contact

Skills

Core Skills

Product DeliverySolution ArchitectureCustomer ExperienceProduct ManagementTechnical ArchitectureTechnical Consulting

Other Skills

ABAPABAP DevelopmentAI ImplementationAgile Project ManagementApplication ArchitectureApplication SecurityBusiness AnalysisCSSCSS3Career ManagementClient Solution ArchitectureConversational AICustomer Account ManagementCustomer EngagementDesign Thinking

About

Katonic AI empowers enterprises with cutting-edge AI solutions, and as VP of Product Delivery, the focus has been on leading the strategy and implementation of their flagship generative AI platform. Contributions include delivering conversational AI solutions, no-code agents, and custom copilots that streamline operations for non-technical users. Demonstrated expertise in solution architecture has enabled the successful execution of 100+ proof-of-concept projects across diverse industries. With over a decade of experience, the journey has spanned roles in product delivery and technical management, including leading digital transformation projects for utility sectors. Passionate about creating scalable, user-centric platforms, the mission is to bridge technical complexities and business goals, ensuring impactful outcomes.

Experience

Katonic ai

VP - Product Delivery

Dec 2023 – Present · 2 yrs 3 mos · Remote

Leading product strategy and implementation for Katonic's AI platform, specializing in enterprise AI solutions and generative AI applications.
Key Achievements:
Spearheaded the development of Katonic's flagship Copilot product, delivering conversational AI solutions that streamline business operations
Led the development of Conversational AI (Text to SQL) product from scratch, offering enterprise-grade features of authentication, data filtering, data visualization, and data insights from raw data.
Designed and implemented no-code agents and custom copilots, enabling non-technical users to create AI-powered workflows
Successfully delivered 100+ proof-of-concept projects across various industries, demonstrating platform capabilities and business value using Gen AI, LLM tech stack.
Currently managing 10+ large enterprise production implementations, ensuring seamless deployment and adoption
Built and led cross-functional teams to accelerate platform development while maintaining quality standards
Collaborated with clients to identify use cases, define requirements, and deliver tailored AI solutions that address specific business challenges
Core Responsibilities:
Product roadmap development and feature prioritization
Client solution architecture and technical implementation oversight
POC-to-production transition management
Stakeholder engagement and client relationship management
AI platform capability expansion and optimization

Solution ArchitectureProduct DeliveryTechnical Product ManagementProject DeliveryConversational AIGenerative AI+2

Smart energy water

Product Delivery Manager

Apr 2021 – Nov 2023 · 2 yrs 7 mos · India

Led the implementations working with management, analyst, technical, and security teams to deliver SEW CX and WX platforms for India utilities.
Oversaw the implementation of a comprehensive CX platform across multiple segments and regions for the prominent Indian company Tata Power. This initiative aimed to empower 15 million power customers and cater to PAN India Solar, Home Automation, and EZ Charge clientele.
Managed the solution process and a team of delivery managers for the CX and WX platform implementation project, focusing on smart meter installation and customer engagement digitalization for various Indian DISCOMs.
Directed the delivery and support operations for the CX platform, catering to gas utilities such as Gujarat Gas and Sabarmati Gas.
Played a significant role in implementing AI use cases for utilities, including OCR-based self-meter reading, energy auditing, and fraud detection.
Contributed to the delivery of diverse CX personas, including those for landlords and enterprises, for Santa Clara, Alliant, and Entstar utilities in the USA.
In an additional role as a product manager for mobile apps, spearheaded the development of watch applications, integrated native app CMS, designed a Payment Kiosk app, and implemented process and technical improvements for the mobile product team.

Product DeliveryCustomer ExperienceAI ImplementationTeam ManagementDigital Transformation

Eclinicalworks

Product Manager

Apr 2020 – Apr 2021 · 1 yr

Directed the product and technical team to revamp business applications like project management, lead management, support ticket management, customer account management, and customer portal.

Product ManagementProject ManagementCustomer Account Management

Torrent power

2 roles

Lead Technical Architect

Promoted

Apr 2016 – Apr 2020 · 4 yrs · Ahmedabad, Gujarat, India

I spearheaded the development of a comprehensive workforce platform encompassing over 40 workstreams (including quality assurance, safety, meter reading, meter department, survey, etc.), facilitating the complete digitization of these workforces for over 2000 internal staff members and external contractors.
The customer engagement platform was meticulously crafted to support a diverse array of self-service applications and streamlined customer journeys, catering to more than 3.5 million users. Designed to be adaptable for potential expansions into new regions acquired by TPL, the CX platform featured multiple payment interfaces that contributed to a 50% increase in online payment transactions. Notably, the native apps garnered top ratings within the utility sector.I

Technical ArchitectureCustomer EngagementWorkforce Digitization

Executive

Jul 2010 – Apr 2016 · 5 yrs 9 mos · Ahmedabad, Gujarat, India

I served as an ABAP Developer and Technical Consultant for SAP IS-U Billing during the post-Go-live support phase, providing continuous support for a duration of three years. Subsequently, I seized the opportunity to establish an in-house department dedicated to digitizing customer and workforce services.

ABAP DevelopmentTechnical ConsultingSAP IS-U Billing