Shantanu Kumar Mahapatra

Operations Associate

Hyderabad, Telangana, India11 yrs 9 mos experience

Highly Stable

Key Highlights

5+ years in retail operations management.
Proven leadership in multi-platform store operations.
Expert in client acquisition and talent management.

Stackforce AI infers this person is a Retail Operations Manager with expertise in logistics and customer experience.

Contact

Skills

Core Skills

Customer ExperienceManagementOperations ManagementLeadership

Other Skills

Analytical SkillsLogistics ManagementTeam ManagementMicrosoft OfficeStore ManagementTalent AcquisitionVendor ManagementStore OperationsMobile CommunicationsSales OperationsRetail SalesSales ProcessBrand AwarenessSales PresentationsAccount Management

About

Dynamic and result oriented Retail operational professional offering 5+ years of experience in planning, design, functioning facilities management on multiple platforms, governed by communication protocols. Currently spearheading efforts with PepperTap. Extensive experience in Store Operations under multi-platform sectors, including Medical and FMCG, purchase, retailing, Client acquisition and Talent Acquisition. Attuned with the latest trends and techniques in the field of communication having an inborn quantitative aptitude, determined to carve a successful and satisfying career in the Retail industry. Excellent man-management, time management, and leadership skills. Core strengths in carrying out complete planning & implementation, networking and interfacing with clients.

Experience

11 yrs 9 mos

Total Experience

1 yr 8 mos

Average Tenure

1 yr 5 mos

Current Experience

Zepto

Cluster Manager

Nov 2024 – Present · 1 yr 5 mos · Hyderabad, Telangana, India

Apollo 24|7

2 roles

Logistics Manager

Promoted

May 2021 – Dec 2024 · 3 yrs 7 mos · Hyderabad, Telangana, India

Customer ExperienceManagement

Logistics Supervisor

May 2021 – Dec 2024 · 3 yrs 7 mos · Hyderabad, Telangana, India

Analytical SkillsOperations Management

Aig hospitals

Customer Service Team Lead

Aug 2020 – May 2021 · 9 mos · Hyderabad, Telangana, India

LeadershipCustomer ExperienceManagement

Big basket

Operations Manager

Dec 2019 – May 2020 · 5 mos · Hyderabad, Telangana, India

LeadershipCustomer ExperienceAnalytical SkillsManagement

Grofers

Station Operations

Mar 2016 – Dec 2019 · 3 yrs 9 mos · Hyderabad Area, India

Responsible for complete Operations of the assigned Store.
Managing purchase through vendors and assigning categorical distribution as per order.
Participating in training for new team members.
Conducting interviews and selecting candidates as per the requirement of company.
Managing accounts of the store and reporting the same to Sales Head.

LeadershipCustomer ExperienceAnalytical SkillsManagement

Peppertap

Operations Manager

Jun 2015 – Feb 2016 · 8 mos · Hyderabad Area, India

Responsible for complete Operations of the assigned Store.
Timely processing sales cycle within Store Area for Manikonda Region.
Managing purchase through vendors and assigning categorical distribution as per order.
Participating in training for new team members.
Conducting interviews and selecting candidates as per the requirement of company.
Managing accounts of the store and reporting the same to Sales Head.

Leadership

Med ethics pharmaceuticals

Admin Manager

Sep 2013 – Dec 2014 · 1 yr 3 mos · Navi Mumbai

Handling Marketing Activities for entire Mumbai region.
Giving presentations to Doctors relating to the Medical products.
Handling branch accounts for Pharmaceutical Products and preparing reports on daily basis.

Management